Liam Burns
Saint Paul,MN
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Support Staff Member
Soderberg's Floral and Gift
Saint Paul, MN
11.2023 - Current
- Loaded and unloaded delivery vehicles with packages.
- Assisted in loading and unloading items into delivery vehicles.
- Verified that delivered goods match those requested by customers.
- Cleaned up spills, removed trash from receptacles, and replaced liners as needed.
- Transported waste materials to designated disposal area according to safety regulations.
- Operated cash register to process customer transactions accurately and efficiently.
- Greeted customers in a friendly manner and answered their questions professionally.
- Maintained cleanliness of checkout area, including sweeping floors and wiping down counters.
- Processed returns and exchanges according to company policy.
Closing Shift Manger/Key Holder
Pet Supplies Plus
Saint Paul, MN
05.2023 - 11.2023
- Verified accuracy of money count by comparing total to expected amount.
- Reconciled discrepancies between cash totals and records.
- Processed deposits, withdrawals, and transfers for customers accurately.
- Performed daily count of currency and coin on hand.
- Prepared bank deposits with accompanying paperwork.
- Maintained accurate records of all transactions processed.
- Assisted in balancing the vault at the end of each shift.
- Inspected currency for damaged notes and coins.
- Conducted regular audits of cash drawers to ensure compliance with procedures.
- Ensured that proper security measures were taken when handling large sums of money.
- Provided customer service regarding banking services offered by the institution.
- Identified counterfeit bills and removed them from circulation.
- Sorted currency into denominations according to established policies and procedures.
- Counted out change for customers' transactions accurately.
- Balanced registers at the end of each day's business activity.
- Responded to customer inquiries related to banking services.
- Received payments from customers in the form of cash, checks, or credit cards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Processed weekly payroll information using appropriate software applications.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Organized special events such as holiday sales or promotional campaigns.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Reviewed financial statements to meet targets during shift.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Identified needs of customers promptly and efficiently.
- Maintained accurate records of each delivery, including any special instructions given by the customer.
- Communicated effectively with customers throughout the delivery process.
- Collected payments from customers upon completion of deliveries.
- Resolved customer complaints in a professional manner when necessary.
- Verified that delivered goods match those requested by customers.
- Notified customers of delays to decrease calls to support.
Team Member
Pet Supplies Plus
Roseville, MN
02.2022 - 05.2023
- Assisted customers with locating items in the store.
- Maintained accurate inventory records and restocked shelves when necessary.
- Received shipments of merchandise and stocked shelves accordingly.
- Organized backroom stock, ensuring product is properly stored and labeled.
- Ensured that all products were priced correctly and displayed according to company standards.
- Replenished merchandise on sales floor as needed throughout the day.
- Checked for expired or damaged products and removed them from shelves promptly.
- Provided customer service by answering questions about product availability and pricing.
- Processed returns quickly and accurately, following company policies and procedures.
- Adhered to safety regulations while stocking shelves or operating equipment.
- Monitored stock levels in order to anticipate re-stocking needs.
- Communicated with supervisors regarding any issues related to stocking activities.
- Cleaned shelves regularly to maintain an orderly presentation of merchandise.
- Rotated products on shelves so that freshest items are placed at eye level.
- Inspected incoming goods for damage before placing them on the shelf.
- Trained new employees on proper stocking procedures and safety protocols.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Greeted customers and retrieved requested products to drive satisfaction.
- Updated product labels to reflect accurate pricing.
- Palletized merchandise for easy movement to sales floor locations.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Read orders to verify attributes and quantities of merchandise.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Provides enrichment activities for animals in their care.
- Records observations of animal behavior, health, diet and other information as required.
- Assists with laboratory procedures such as blood draws, injections and sample collection.
- Provides socialization activities for the assigned animals under supervision.
- Maintains inventory of food items and supplies needed for the care of the animals.
- Collaborates with fellow staff members in providing quality care to all assigned animals.
- Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
- Swept and mopped floors in public areas.
- Vacuumed carpets, furniture, and upholstery.
- Cleaned windows, door frames, and sills.
- Emptied trash cans and replaced liners.
- Stocked restrooms with paper products and soap dispensers.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Maintained janitorial closets in a clean, organized manner.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Transported waste to designated disposal sites according to safety protocols.
- Assisted in snow removal from sidewalks during winter months.
- Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
- Provided excellent customer service when interacting with customers or colleagues.
- Followed established health codes while performing duties.
- Responded quickly to spills or accidents using appropriate cleaning materials.
- Kept records of daily tasks performed on job log sheets.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Janitorial Worker
Minnesota State Fairgrounds
Falcon Heights, MN
08.2021 - 08.2022
- Sweep, mop, and buff floors in all areas of the building.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Empty trash cans and replace liners as needed.
- Dust furniture and wipe down surfaces throughout the facility.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Maintain janitorial closets in a neat and organized manner.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Inspect for any safety hazards or maintenance issues that need attention.
- Disinfect door handles and light switches on a daily basis.
- Mix various cleaning solutions according to instructions for specific tasks.
- Set up chairs and tables for events or meetings as required by management.
- Perform minor repairs around the facility such as replacing light bulbs.
- Follow established procedures for proper chemical use and storage.
- Ensure hazardous materials are disposed of correctly per regulations.
- Gathered and emptied trash cans and disposed of bags.
- Dusted and wiped furniture and fixtures.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Stored, used and disposed of cleaning chemicals and supplies.
- Followed strict schedules, cleaning according to facility usage and room availability.
- Swept and power washed outside building to keep sidewalks and parking lot clean.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Discarded cardboard boxes and trash in compactors and balers.
- Moved equipment and furniture to thoroughly clean space.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Maintained accountability for building keys, master keys and access cards.
- Notified building managers about needed repairs to maintain public safety.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Performed landscaping tasks and removed litter to maintain grounds.
Education
High School Diploma -
Como Park Senior High School
Saint Paul, MN08.2022
Skills
- Facility Maintenance
- Clerical Support
- Client Transportation
- Support Services
- Opening and Closing Procedures
- Payroll Administration
- Inventory Management
- Customer Service
- Event Coordination
- Records Management
- Inventory Control
- Flexible Schedule
- Payment Processing
- Punctual and Reliable
- Relationship Building
- Operations Management
- Decision-Making
- Energetic and Enthusiastic
- Documentation and Reporting
- Training and Mentoring
- Tech-Savvy
- Cash Handling
- Inventory Controls
- Process Improvements
Timeline
Support Staff Member
Soderberg's Floral and Gift
11.2023 - Current
Closing Shift Manger/Key Holder
Pet Supplies Plus
05.2023 - 11.2023
Team Member
Pet Supplies Plus
02.2022 - 05.2023
Janitorial Worker
Minnesota State Fairgrounds
08.2021 - 08.2022
High School Diploma -
Como Park Senior High School
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