Liam Cahill
Exton,PA
Summary
Detail-oriented and solutions-driven IT support professional with over 5 years of technical troubleshooting experience gained through military and civilian roles. Proficient in system diagnostics, inventory management, and delivering exceptional customer service. Currently pursuing a B.S. in Computer Science and CompTIA A+ certification, demonstrating a commitment to continuous learning and professional growth. Eager to leverage foundational IT knowledge and a disciplined work ethic in an entry-level IT Help Desk or Technical Support position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping Coordinator
Scomed Medical Equipment and Supplies
07.2024 - Current
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Enhanced communication with clients regarding order status and shipping details.
- Diagnosed and repaired common hardware/software issues including network outages, label printers, and scanning devices
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Aircraft Mechanic
United States Marine Corps
05.2019 - 07.2024
- Troubleshot and repaired complex mechanical and electronic aircraft systems using advanced diagnostic equipment, resolving an average of 15–20 maintenance issues weekly to maintain 100% mission readiness.
- Followed technical manuals and compliance checklists to ensure accuracy and safety in all repairs, contributing to zero incidents across 5 years of service.
- Managed inventory and ordered critical parts, overseeing $500K+ worth of equipment and supplies to support operational continuity.
- Documented corrective and preventive actions in detailed maintenance logs, generating hundreds of service records annually, comparable to IT ticketing and incident documentation systems.
- Trained and mentored 10+ junior Marines, improving team troubleshooting efficiency and ensuring adherence to safety protocols and technical best practices.
Front Desk Clerk
Club Paradise Fitness
03.2018 - 05.2019
- Managed front desk operations for 200+ active members, resolving account, payment, and access issues in a customer-facing role.
- Troubleshot and maintained POS systems, check-in kiosks, and payment terminals, minimizing downtime and ensuring smooth daily operations.
- Handled $1,000+ in weekly transactions with 100% accuracy, demonstrating attention to detail and data integrity.
Education
Bachelor of Science - Computer Science
West Chester University of Pennsylvania
West Chester, PA05-2027
Skills
- Customer Service & Support
- Troubleshooting & Problem-Solving
- Communication (Written & Verbal)
- Team Collaboration
- Attention to Detail
- Time Management
- Adaptability in High-Pressure Environments
- Documentation & Record Keeping
- Leadership & Training (from Marine Corps)
- Inventory & Asset Management
Certification
CompTIA A+ (In Progress – Expected Jan 2026)
Google IT Support Fundamentals (2025)
Relevant Skills
- End-user support and troubleshooting for Windows, macOS, and Linux
- Printer, scanner, and peripheral setup and repair
- Strong communication, customer service, and problem-solving abilities
Timeline
Shipping Coordinator
Scomed Medical Equipment and Supplies
07.2024 - Current
Aircraft Mechanic
United States Marine Corps
05.2019 - 07.2024
Front Desk Clerk
Club Paradise Fitness
03.2018 - 05.2019
Bachelor of Science - Computer Science
West Chester University of Pennsylvania
Similar Profiles
Leiyan SamsonLeiyan Samson
NA at ZO Medical Supplies LLC / S8 Medical Equipment LLCNA at ZO Medical Supplies LLC / S8 Medical Equipment LLC
Naomi RileyNaomi Riley
Office Travel Lead at Bailey's Medical Equipment and SuppliesOffice Travel Lead at Bailey's Medical Equipment and Supplies
Derrick JohnsonDerrick Johnson
Driver/Logistics Manager/Operations /Marketing/Account Manager at TEXAS STAR MEDICAL EQUIPMENT AND SUPPLIESDriver/Logistics Manager/Operations /Marketing/Account Manager at TEXAS STAR MEDICAL EQUIPMENT AND SUPPLIES
Cyani Wylie-Blassingame, RNCyani Wylie-Blassingame, RN
Registered Nurse, PICU/Oncology at Children's Hospital of Philadelphia, CHOPRegistered Nurse, PICU/Oncology at Children's Hospital of Philadelphia, CHOP
Varsha AzhchathVarsha Azhchath
Financial Analyst at Ramachandran & Ramachandran AssociatesFinancial Analyst at Ramachandran & Ramachandran Associates