Liam Callaghan
Miami
Summary
A sales professional with proven ability to drive client satisfaction and revenue growth. Leveraged strategic account management and relationship-building to achieve significant business outcomes. Known for collaborative leadership and adaptability in dynamic markets, bringing skills in client communication and sales strategy to team.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Executive
Paymentearth
11.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Busser
Del Frisco's Restaurant Group Inc.
08.2023 - 11.2023
- Worked here briefly as a way of financially preparing for the move to Miami
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Brazilian Jiu Jitsu Instructor
Optimus Brazilian Jiu-jitsu
08.2023 - 11.2023
- Collaborated with other instructors to develop diverse training programs that catered to individual needs.
- Increased class attendance by creating a welcoming and inclusive learning environment for all skill levels.
- Promoted discipline, respect, and sportsmanship among students through consistent reinforcement of dojo etiquette rules.
Server
Peppercorn Grille
10.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Au Lac Gourmet Vegetarian Restaurant
05.2022 - 10.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Food Runner and Busser
Belmont Brewing
04.2021 - 05.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Busser
Peppercorn Grille
07.2021 - 08.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Mountain Bike Coach
Snow Summit Ski Resort
05.2021 - 08.2021
- Facilitated group rides to promote teamwork, camaraderie, and skill development among athletes.
- Increased team participation through targeted recruitment efforts and engaging presentations at schools and clubs.
- Designed skill-building drills targeting cornering technique improvements leading to increased race times.
- Improved athlete endurance with tailored conditioning exercises focused on strength, balance, and agility.
- Evaluated individual rider skills to identify areas of improvement and adjust training plans accordingly.
Education
GED -
Irvine Valley College
Irvine, CA11-2017
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Customer service
- Strategic selling
- Customer relations
- Lead generation
- Negotiation skills
- Sales presentation
- Processing payments
- Opening and closing procedures
Certification
- Certified Yoga Instructor
- Certified Free Diving Instructor
- Brazilian Jiu Jitsu Purple Belt
- CPR Certified
- License to Sell Insurance
Timeline
Account Executive
Paymentearth
11.2023 - Current
Busser
Del Frisco's Restaurant Group Inc.
08.2023 - 11.2023
Brazilian Jiu Jitsu Instructor
Optimus Brazilian Jiu-jitsu
08.2023 - 11.2023
Server
Peppercorn Grille
10.2022 - 02.2023
Server
Au Lac Gourmet Vegetarian Restaurant
05.2022 - 10.2022
Busser
Peppercorn Grille
07.2021 - 08.2021
Mountain Bike Coach
Snow Summit Ski Resort
05.2021 - 08.2021
Food Runner and Busser
Belmont Brewing
04.2021 - 05.2022
GED -
Irvine Valley College
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