Liam Connelly
Ridgewood,NJ
Summary
Dynamic and personable professional with a proven ability to build and maintain strong relationships. Adept at understanding and addressing the needs of clients and colleagues, resulting in enhanced collaboration and customer satisfaction. Possess excellent communication skills, empathy, and a knack for problem-solving, making me a valuable team player in any environment.
Overview
5
5
years of professional experience
Work History
Rock Climbing Instructor
Gravity Vault
05.2022 - 08.2023
- Contributed to the growth of the rock climbing program by actively seeking feedback from clients to continually refine instructional methods and practices.
- Evaluated clients'' progress regularly and adjusted instructional strategies accordingly to help them achieve their personal climbing goals effectively.
- Expanded clientele base through effective marketing initiatives such as social media promotion and local community outreach events.
- Strengthened customer loyalty by consistently delivering exceptional service during both one-on-one instruction sessions or large group classes alike.
Lifeguard
Graydon Pool
05.2018 - 08.2019
- Provided friendly customer service to guests and addressed concerns.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Trained new lifeguards on safety procedures and protocol.
Education
International Affairs - International Affairs
University Colorado Boulder
Boulder, CO05.2025
High School Diploma -
Ridgewood High School
Ridgewood, NJ06.2021
Skills
- Communication and Instruction
- Physical Fitness Maintenance
- Exceptional customer service
- Guest Engagement
- Leadership and People Development
- Operations Management
- Relationship and Team Building
Timeline
Rock Climbing Instructor
Gravity Vault
05.2022 - 08.2023
Lifeguard
Graydon Pool
05.2018 - 08.2019
International Affairs - International Affairs
University Colorado Boulder
High School Diploma -
Ridgewood High School
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