Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Liam Doyle

Mansfield,MA

Summary

I have worked a few different jobs giving me experience and skills in a lot of different ways. My most recent employment at Buffalo Wild Wings has been my best progression in a workplace. I have been crosstrained as a server and a hospitality certified trainer. The resposability of being the only certified trainer in the hospitality position is a lot but it has been great in teaching me how to be responsible and coordinated when there are people under me in a work environment. All of my previuse employments have given me many skills but the most important is comminication. Communication allows me to excel in customer service and guest relationships. I use these skills and continue my abilities and expand my skillset even when I am not working.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Host

Buffalo Wild Wings
10.2023 - Current
  • Support servers, food runners, and bussers with keeping dining area ready for every guest.
  • Used cash registers and credit card machines to cash out customers.
  • Assign patrons to tables suitable for needs and restaurant section rotation.
  • Take to-go orders by phone, answer customer questions, and inform of accurate wait times.
  • Properly pack takeout orders with perfect accuracy and in a timely fashion.
  • Maintain clean and safe surfaces in the kitchen where food is handled.
  • Restock bags, dressings, souffle cups, vegitables and bottled beverages throughout shift.
  • Manage the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Enhance customer satisfaction by promptly greeting and seating guests upon arrival.
  • Support team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
  • Assist in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
  • Ensure a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
  • Provide guests up to date suggestions with the changing menu items and promotional deals.
  • Earned TIPS and Servesafe food and alcohol certifications to provide customers with proper care.
  • Handle high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
  • Promote return business through attentive service and genuine rapport-building with guests.
  • Communicate effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
  • Promoted to certified trainer for host position.

Retail Sales Associate

HomeGoods
03.2021 - Current
  • Enhance visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Greet customers and helped with product questions, selections, and purchases.
  • Develope strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Communicate with customers over the phone to provide helpful and speedy service regarding product inventory.
  • Move furnature around to different displays as well as assist customers in transporting large pieces out to their cars.
  • Work efficiently and effectively to process packages off of new trucks and properly relocate to designated areas.
  • Process furnature, wall decor, mirrors and rugs to prepare them for the sales floor.
  • Flow any products necessary to the sales floor in a timely and neat manor.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Help customers complete purchases, locate items, and join reward programs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintain a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Prepare the store for opening by completing a walkthrough of individual sections to ensure everything is ready for the day.
  • Setting the morning shift up for success by ensuring all sections of the store are properly recovered at the end of the night and the sales floor is in perfect condition.
  • Support store leadership in implementing new merchandising strategies to improve product positioning.
  • Provide amazing customer service to provide a happy shopping experience for everyone.
  • Communicate with other associates and management about problems and concerns to provide a better experience for customers

Soccer Official

Mansfield Youth Soccer
04.2018 - 10.2022
  • Facilitated smooth game flow by effectively managing time, substitutions, and penalties.
  • Maintained a professional atmosphere on the field by addressing conflicts calmly and promptly.
  • Managed disciplinary actions fairly, issuing appropriate warnings or sanctions as needed based on player conduct.
  • Increased overall match efficiency by working closely with fellow officials to make consistent judgments.
  • Worked and communicated effectively with coaches, parents, other officials as well as the referee director.
  • Worked to improve technique as well as provide guidance and tips to new referees.
  • Communicated with Mansfield Soccer board and other referees to coordinate rule changes specifically for return to play during the Covid-19 pandemic.
  • Maintained accurate records of match events such as goals scored and cards issued.
  • Examined equipment worn on players and on the field for proper functionality and promoted safe playing conditions before every match.
  • Reviewed and studied rulebooks to maintain current knowledge of updates and changes.

Education

High School Diploma -

Mansfield High School
Mansfield, MA
06-2023

Skills

  • Strong multitasking

  • Greeting guests

  • Patience under pressure

  • Customer Service

  • Exceptional Communication

  • Food safety awareness

  • Promotional knowledge

  • Clear Articulation

  • Workplace knowledge

  • Efficient Coordination

  • Integrity and Honesty

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • ServSafe Alcohol Certification - National Restaurant Association.
  • TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.

Timeline

Restaurant Host

Buffalo Wild Wings
10.2023 - Current

Retail Sales Associate

HomeGoods
03.2021 - Current

Soccer Official

Mansfield Youth Soccer
04.2018 - 10.2022

High School Diploma -

Mansfield High School

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Liam Doyle