Liam Ellis
Plattsburgh
Summary
Professional leader with strong background in team management and operational efficiency. Known for reliable performance and adaptability, ensuring smooth operations and meeting company standards. Skilled in team collaboration and problem-solving with focus on achieving results. Knowledgeable in a range of different skill sets, and always looking to add new skills or learn new ways of approaching problems/situations.
Overview
10
10
years of professional experience
Work History
Fulfillment Floor Lead & Supervisor
The NorthEast Group
08.2024 - Current
- Managed and directed the daily operations of a fulfillment team, ensuring all fulfillment orders were processed accurately and on schedule.
- Logistics and supply coordination, maintaining constant contact with vendors and suppliers to guarantee the smooth sending and receiving of shipments.
- Trained new team members on operational processes and best practices for performance improvement.
- Generated and finalized essential documentation, including manifests, for all outgoing orders to ensure regulatory compliance and seamless transit.
- Promoted from Temporary Worker to Full-Time Employee and Leadership Role
- Secured a promotion to Floor Lead and full-time status by demonstrating consistent reliability, operational expertise, and effective team management.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
Customer Service Specialist - Shop Manager/Team Leader
Wellis Inc
04.2016 - 10.2023
- Managed and oversaw the entire shop operation for high-volume wheel and rim restoration, handling workflow, quality control, and team scheduling.
- Repaired and professionally finished a high volume of mechanical jobs, typically restoring 60-80 rims per week using specialized techniques like powder coating and wheel straightening.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Trained and coached new service crew members on sales, service protocols, and achieving high-quality restoration standards, which improved team efficiency.
- Maintained quality control (QC) to ensure a superior final product, significantly reducing defects and increasing customer satisfaction.
- Handled all customer service and sales consultations, including damage assessment, providing accurate cost estimates, and successfully resolving complex customer issues.
- Controlled inventory and supply purchasing for the entire shop, ensuring materials were always available to maintain continuous production.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction initiatives.
- Trained new staff on company protocols, ensuring consistency in customer interaction standards.
Education
High School Diploma -
Burlington Central
Burlington, IL01.2018
Welding
Elgin Community College
Elgin, IL01.2020
Skills
- Skilled laborer
- Good communication
- Skilled in problem resolution
- Works well independently as well as in teams
- Open to new challenges
- Team management and training
- Exceptional customer service
- Honest and dependable
- Workplace safety
- Store operations
- Employee training
- Customer service
Timeline
Fulfillment Floor Lead & Supervisor
The NorthEast Group
08.2024 - Current
Customer Service Specialist - Shop Manager/Team Leader
Wellis Inc
04.2016 - 10.2023
High School Diploma -
Burlington Central
Welding
Elgin Community College