Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Liam Engelhardt

Oceanside,CA

Summary

Hello OMS team, my name is Liam Engelhardt. I have been a avid customer of yours for over a year now and would love an opportunity to work for your company. I plan to bring my skills in customer service from my time working sales and customer service at best buy and my professional attitude and strong traits the United States Marine Corps has instilled in me, to your table to add something of value for my coworkers, managers, and the company as a whole. My experience in customer service comes from my high school days where I worked Sales/Customer service at the Best Buy in Mankato, Minnesota. I specialized in the sale and customer interaction of Windows based computers, Car audio equipment, and technical support with windows based computers. That job gave me a plethora of traits and skills that would be valuable to a customer service job at your business, such as customer interaction, sales interaction, and familiarization with computers, ordering parts etc etc. Out of High school I enlisted in the USMC as a Air Defense Systems Technician, where I endured 13 weeks of Basic Training in San Diego, CA. From there I went to Camp Pendleton CA to complete 5 weeks of Marine Combat Training, and then in October of 2022 went to 29 Palms CA to attend the Marine Corps Communications and Electronic Maintenance School (MCCES). I spent 8 months in 29 Palms Learning my Military Occupational Specialty of Tactical Air Operations. In June of 2023 I transferred from 29 Palms CA, to Camp Pendleton CA. Here I went to my unit, 3d Low Altitude Defense Battalion. It was here that I really got the chance to experience true leadership and comradery for the first time, working on mainly radio equipment that is used to ensure communications in the battle space are always operational, and continuing training for the possibility of combat. It was here at 3D LAAD BN that I attended a multitude of radio operator courses to obtain a second job title of 0621 Transmissions System Operator, to be fully certified to be a field radio operator for the USMC and be able to deploy into situations as a swiss army knife for 3D LAAD BN, being able to fill multiple roles in a rifle squad of marines. Around June of 2023 is also when I bought my 2017 WRX, which has been a journey which I have been very happy to share with the team at Oceanside Motorsports. Ever since the transmission stopped working things started falling apart on that car one after another, but I always knew where to take it and always felt welcomed and informed by the service advisors and automotive technicians on your team. It would be my honor to get a spot at your company and be a member of your team to pay that experience at OMS to future customers with me behind the desk this time. Thank you for your time,

Liam Engelhardt

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tactical Air Operations 5979/Radio Operator 0621

USMC Camp Pendleton
06.2022 - Current

Tactical Air Operations/Air Defense Systems Technicians perform and supervise installation, alignment, inspection, testing, maintenance and repair of electronic assemblies and subassemblies, fiber optic cables, and system software of all tactical air operations and air defense systems within the Marine Air Command and Control Systems (MACCS). They make periodic inspections and perform preventive maintenance; use proper safety procedures in systems maintenance and operation; diagnose and isolate malfunctions to the fault; remove and replace LRU (line repairable unit) if hardware, and perform corrective measures of software and verify that the malfunction has been corrected. They maintain diagnostic and operational tools, support and test equipment; assist in maintaining. accountability of all parts of the system including software, spare parts, and in requisitioning supplies and spare parts, maintain necessary records of maintenance and compile data for reports. The Air Defense System Managers Course is available for skill enhancement training.


Transmissions System Operators employ transmissions systems to enable command and control. Typical duties include the operation and maintenance of the Very Small Aperture Terminal-Expeditionary (VSAT-E), High Frequency (HF), Very High Frequency (VHF), Super High Frequency (SHF) and Ultra High Frequency (UHF) vehicular or man pack radio sets, including antennas and power sources, establishing contact with distant stations, processing and logging of messages, conducting frequency changes or cryptographic codes and maintaining equipment at the first echelon. Additional skills include planning, coordinating, executing operations while utilizing program of record equipment and field-expedient antennas to integrate communication networks. Operators will be familiar with spectrum analyzing tools, specialized computer hardware/software programs, transmission security (TRANSEC), and communications security (COMSEC). Skill progression training for Staff Sergeant through Corporal is the Transmissions Supervisor Course.

Retail Sales Advisor

Best Buy, Home Theater and Computers
03.2020 - 05.2022
  • Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
  • Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
  • Specialized in vehicle audio and accessories, as well as windows based computers.
  • Boosted customer satisfaction by providing personalized product recommendations and efficient service.
  • Collaborated with fellow team members during promotional events to drive increased foot traffic and sales revenue.

Education

GED -

Saint Peter High School
Saint Peter, MN
03-2022

Skills

  • Customer service
  • Critical thinking
  • Complaint handling
  • Leadership skills
  • Problem resolution

  • Professional Demeanor
  • Product knowledge
  • Team development
  • Prioritization
  • Technical support

Accomplishments

  • Was appointed to role of Publication NCO at 3d LAAD BN, putting me in charge of keeping accurate records of over 10 Million Dollars of radio and broadcasting equipment for the Battalion.
  • in 2021 was the highest selling Sales Advisor for 2 months straight at Best Buy, selling over $140,000 worth of electronics in those 2 months.
  • Handled LRE, and PHASMO military inspections of the gear i was responsible for as PUBS NCO, passing inspections with over 90% each time, keeping clerical errors to a minimum on records if the individual items of gear, consisting of over 500 individual records.
  • Was appointed as Sponsor for all new Marines coming to the unit, handled 9 new marines entire paperwork and check in process into 3d LAAD BN, while also acting as the highest ranking enlisted personnel in my workspace for a period of 2 months.
  • Attended and passed several military and civilian courses related to radio operations and networking, Including Civilian Courses such as COMPTIA NET+, passing with a 86% on the final exam. I also attended Intermediate, and Advanced Radio Operator Course (IROC&AROC), passing both courses with over 90% on final practical application testing.

Certification

  • COMPTIA NET+ (Military Certification)
  • IROC/AROC Military Certification
  • ANW2C Military Certification

Timeline

Tactical Air Operations 5979/Radio Operator 0621

USMC Camp Pendleton
06.2022 - Current

Retail Sales Advisor

Best Buy, Home Theater and Computers
03.2020 - 05.2022
  • COMPTIA NET+ (Military Certification)
  • IROC/AROC Military Certification
  • ANW2C Military Certification

GED -

Saint Peter High School
Liam Engelhardt