Liam Ettere
Cumming,MI
Summary
Professional hospitality expert with proven skills in a fast-paced, high volume settings. Ability to manage inventory, cut costs, and drive sales through use of social media and SEO optimization. Experienced in training staff, while acting as a team player who encourages cooperation. Committed to ensuring high quality customer relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catering Staff Member
Jack's Feed Store
08.2023 - Current
- Supported catering operations for 80+ events per year, including large-scale corporate events for Fortune 500 clients with up to 1,200 guests, ensuring high-quality service and presentation.
- Stepped into a team lead role as needed, coordinating staff assignments, managing event timelines, and maintaining seamless service flow.
- Assisted with setup, service, and breakdown for high-volume events, consistently adhering to safety, hygiene, and company standards.
- Collaborated with clients and event planners to accommodate last-minute changes and special requests, delivering professional and personalized service.
- Trained and mentored new catering staff on service protocols, equipment handling, and guest engagement, improving team performance and event efficiency.
- Monitored inventory and equipment, assisting with logistics to guarantee events ran smoothly from start to finish.
Bartender
Smokejack
06.2022 - Current
- Delivered personalized, high-end guest service to an affluent clientele, fostering customer loyalty and repeat business.
- Prepared and served 200+ cocktails, craft beers, and spirits per night in a fast-paced, high-volume environment while maintaining speed, accuracy, and consistency.
- Upsold premium bourbons, wine, and specialty cocktails, driving a 10–15% increase in bar revenue through expert recommendations and pairings.
- Utilized and trained other staff on POS systems to process transactions accurately, manage open tabs, and balance registers at shift close.
- Maintained in-depth knowledge of 30+ liquors, local craft beers, and wine offerings, enhancing guest experiences through pairing and product education.
- Implemented inventory control practices that reduced waste by 12% and streamlined ordering processes.
- Trained and mentored new bar staff, boosting team efficiency and service quality.
- Ensured compliance with all health, safety, and responsible alcohol service regulations, including ID verification and intoxication monitoring.
Assistant Manager
Firehouse Subs
05.2018 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained team of 20 with new POS rollout, along with 15+ menu items.
- Supported management in driving sales growth and operational efficiency, including upselling techniques and promotional initiatives.
- Assisted in inventory management and ordering, reducing waste and optimizing stock levels.
Education
Bachelor of Science - Digital Marketing
University of North Georgia
Dahlonega, GA08-2024
Skills
- Prioritization and scheduling
- Analytical and SEO proficiency
- Proficient in Google Analytics
- Client engagement strategies
- Strategic marketing planning
- Digital marketing strategy
Certification
- Google Analytics
- ServSafe
Timeline
Catering Staff Member
Jack's Feed Store
08.2023 - Current
Bartender
Smokejack
06.2022 - Current
Assistant Manager
Firehouse Subs
05.2018 - 06.2022
Bachelor of Science - Digital Marketing
University of North Georgia