Liam Ferguson
Huber Heights,OH
Summary
Encouraging Supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Field Operations Supervisor
Aegis Protective Services
10.2022 - Current
- Comprehensive accountability for ensuring operational coverage including, but not limited to, effectively minimizing missed coverage and overtime
- Ownership of the Missed Coverage Metric for the region
- Manage all assigned employees in the region
- Directly oversee all payroll for the region
- Establish proactive and collaborative relationships with security officers and site management to strengthen employee retention
- Focus on employee engagement initiatives
- Identify career development opportunities for current site staff and leadership
- Coach and mentor Supervisors and Officers where and when appropriate
- Conducts post inspections, ensuring that Officers are adhering to policies correctly
- Posts coverage as needed
- Maintains all post documentation
- Manages the Flex Officer program
- Oversee training and certification programs
- Investigations, site incidents, and workplace injuries; Recruiting and hiring; Disciplinary actions and terminations
- Oversee The orientation of new clients into all Aegis Protective Services' systems
- The overseeing of patrol services.
Asset Protection Specialist
Victoria's Secret
11.2021 - 11.2022
- Reduced property and financial losses
- Inspected buildings, equipment, and access points to determine security risks
- Coordinated with risk management, human resources, or other departments to assist in company programs, investigations, or training
- Recommended new and improved processes and equipment to reduce risk exposure
- Maintained documentation and reports on security-related incidents and investigations
- Collaborated with law enforcement agencies to report and investigate crimes
- Identified and reported safety concerns to maintain safe shopping and working environment
- Prepared written reports on investigations
- Monitored compliance with standard operating procedures for loss prevention, physical security, and risk management
- Trained establishment personnel in loss prevention activities
- Responded to critical incidents, such as catastrophic events, violent weather, and civil disorders
- Verified proper functioning of closed-circuit televisions, alarms, sensor tag systems and locks
- Performed covert surveillance of areas susceptible to loss, such loading docks, distribution centers and warehouses
- Conducted employee background investigations and reviewed reports with operational or human resources managers.
Alarm Dispatch Supervisor
Speedway LLC
01.2021 - 11.2022
- Troubleshoot network and alarm panel alarms by working with store employees and technicians
- Handle all security calls from stores and management nationwide
- Process holds up alarms by dispatching the correct authorities while calling the store to collect information and advise on how to address the situation
- Write reports for all management and executives for any incidents at the stores
- Keep precise documentation of all events and reports throughout the day
- Perform weekly tours of stores to check for any safety and security violations including any OSHA violations
- Interpreted small-scale maps and information from computer screen to determine locations and provided directions
- Questioned callers to determine locations and nature of problems to determine the type of response needed
- Provided emergency medical instructions to callers.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Worked flexible hours across night, weekend, and holiday shifts.
Account Manager
Royce - US Protection Service
03.2020 - 01.2021
- Instructed officers on utilizing and maintaining CCTV monitoring and records
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
- Trained officers on all security policies and procedures
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Security Officer (Full-time)
Royce - US Protection Service
07.2017 - 03.2020
- Secured premises and personnel by patrolling property
- Monitored surveillance equipment
- Inspected buildings, equipment, and access points
- Demonstrated excellent internal and external customer service
- Submitted reports of daily surveillance activity and important occurrences
- Secured all exits, doors, and windows after end of operations
- Provided services and maintains liaisons with customers and facility as needed
- Performed special designated tasks as directed by manager and/or supervisor
- Communicated facility or company policies or rules effectively
- Participated in testing of facility's fire and emergency response preparedness plans
- Maintained and securely retained series of keys, controlling access to locked areas
Education
High School Diploma -
Beavercreek High School
Beavercreek, OH05.2017
Skills
- Security
- Loss Prevention
- CCTV
- Customer Service
- Time management
- Crisis management
- OSHA
- Data tracking
- Surveillance
- Google Suite
- SharePoint
- Microsoft Office
- Conflict management
- Training and mentoring
- Staff recruitment
- Schedule Management
Certification
- Private Investigator License
- AED Certification
- First Aid Certification
Timeline
Regional Field Operations Supervisor
Aegis Protective Services
10.2022 - Current
Asset Protection Specialist
Victoria's Secret
11.2021 - 11.2022
Alarm Dispatch Supervisor
Speedway LLC
01.2021 - 11.2022
Account Manager
Royce - US Protection Service
03.2020 - 01.2021
Security Officer (Full-time)
Royce - US Protection Service
07.2017 - 03.2020
High School Diploma -
Beavercreek High School
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