Liam Gibbs
Asheboro,United States
Summary
Highly skilled and customer-focused IT Analyst with a proven track record of providing top-notch IT assistance and solutions. Proficient in troubleshooting hardware and software issues, resolving technical problems, and delivering exceptional customer service. Seeking to leverage technical expertise, detail-oriented mindset, and strong communication skills to advance in the dynamic field of IT. Dedicated to continuous learning and growth, and always willing to accept new challenges
Overview
3
3
years of professional experience
Work History
IT Analyst
Jayakas
High Point, NC
03.2024 - Current
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner through Jira Tickets
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages , swiftly implementing remediation plans to minimize impact
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
Technical/Customer Support
Senture
08.2023 - 03.2024
- Assisted members with their senture hardware and accounts , General customer service support across a variety of companys senture contracts out to
- Achieved Top of team scores in both customer service metrics and Effeciency
Geek Squad Help Desk
Best Buy
05.2022 - 08.2023
- Managed Customer and Internal technical Inquires , Maintained and repaired Hardware , basic use of Active Directory and Microsoft suite
Customer Technical Support
AFNI
08.2021 - 05.2022
- Provided Technical support to customers by responding to tickets
- Handeling password resets account / hardware issues
- Held top percentile in customer service metriecs with attention to detail and a client first mindset
Education
Google IT Professional Certicate -
09.2024
In Progress - Computer Science/ Information Technology
Appalachian State University
Boone01.2020
Skills
- Fast Learner
- Detail Oriented
- Microsoft, Linux, And Mac OS
- Microsoft suite (Office, Excel, ETC)
- Active Directory
- Jira
- Customer Service
- Invested in Career and Place of Work
Timeline
IT Analyst
Jayakas
03.2024 - Current
Technical/Customer Support
Senture
08.2023 - 03.2024
Geek Squad Help Desk
Best Buy
05.2022 - 08.2023
Customer Technical Support
AFNI
08.2021 - 05.2022
Google IT Professional Certicate -
In Progress - Computer Science/ Information Technology
Appalachian State University