Liam Hogg
Vancouver
Summary
Security director with expertise in incident management and crisis response. Developed regulatory compliance and threat assessment protocols, significantly enhancing safety for large-scale events. Implemented effective communication strategies to improve guest experiences while executing loss prevention measures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Director
Live Nation
Ridgefield
06.2021 - Current
- Directed and coordinated security operations for high-capacity outdoor venue hosting concerts, events, and private functions, ensuring safety for up to [insert audience capacity] attendees.
- Developed and implemented emergency response protocols, crowd management strategies, and incident reporting procedures.
- Conducted regular risk assessments and inspections to identify potential vulnerabilities and enhance venue security systems.
- Supervised and trained a team of [insert number] security personnel to ensure public safety, asset protection, and compliance with local regulations.
- Collaborated with local law enforcement, fire departments, and medical teams to ensure seamless event operations and rapid response to emergencies.
- Managed access control processes, verifying tickets and backstage credentials to uphold venue security and professionalism.
- Responded to and resolved security incidents with professionalism, minimizing disruptions and ensuring positive guest experiences.
- Compiled detailed reports of security activities, investigations, and staff performance to inform post-event analysis and drive future improvements.
Apple Advisor
Best Buy
Portland
11.2022 - 10.2023
- Provide expert-level guidance and technical support to customers on Apple products, including MacBooks, iPads, and related accessories.
- Guided customers in purchasing decisions by explaining features, comparing Apple and PC products, and recommending tailored solutions.
- Conducted personalized setup and troubleshooting sessions to enhance customer experience with Apple products.
- Maintain up-to-date knowledge of Apple's ecosystem, software, and services to ensure accurate and current advice.
- Collaborated with PCs department team to enhance shopping experience and cross-sell complementary products and services.
- Uphold Best Buy's customer service standards by delivering a professional, positive, and engaging experience for every visitor.
Hunting Associate
Fisherman's Marine and Outdoor
Portland
08.2021 - 04.2022
- Utilized expert-level knowledge of firearms, ammunition, and outdoor equipment to provide tailored recommendations and enhance customer experience.
- Provided personalized customer service by assisting with firearm selection, explaining product features, and ensuring proper handling and safety.
- Processed firearm sales and transfers, ensuring compliance with federal and state regulations through accurate documentation and NICS background checks.
- Ensured safe storage and handling of firearms while adhering to strict safety protocols and company policies.
- Managed firearm inventory, performed regular stock checks, and collaborated with team members to maintain accurate records and product displays.
- Resolved customer inquiries and concerns, delivering effective solutions that improved satisfaction and fostered repeat business.
Crew Member
Subway
Vancouver
06.2020 - 03.2021
- Delivered excellent customer service by preparing customized orders efficiently while maintaining high food quality and presentation standards.
- Addressed customer inquiries and resolved complaints, fostering a welcoming atmosphere that encouraged repeat business and enhanced brand loyalty.
- Ensured cleanliness and sanitation of the entire restaurant, including food preparation areas, dining space, and equipment, in compliance with health regulations.
- Opened and closed store, overseeing operations including cash handling, inventory preparation, and security protocols to ensure smooth business continuity.
- Monitored and restocked ingredients and supplies, conducting inventory checks to maintain proper stock levels and minimize waste.
- Processed transactions accurately using the point-of-sale (POS) system, balanced cash registers, and prepared daily financial reports.
Crew Member
Carl's Jr.
East Wenatchee
02.2019 - 11.2019
- Provided friendly and efficient customer service by taking orders, handling payments, and ensuring accuracy in food preparation and delivery.
- Operated point-of-sale (POS) systems accurately to process cash, credit, and mobile payments, minimizing errors and enhancing the customer experience.
- Collaborated with team members to achieve fast service times during peak hours, enhancing customer satisfaction.
- Resolved customer inquiries and complaints professionally, fostering repeat business and strengthening brand loyalty.
- Prepared and assembled menu items according to company standards, ensuring consistency and quality.
- Ensured clean and organized dining area, kitchen, and workstations, adhering to health and safety regulations.
Sanitorial Technician
ACS Janitorial
Portland
03.2017 - 10.2017
- Performed routine cleaning tasks, including sweeping, mopping, dusting, and waste disposal, in compliance with safety and sanitation standards.
- Maintained cleanliness and organization of warehouse facilities, enhancing safety and operational efficiency.
- Operated and maintained cleaning equipment and tools, ensuring reliable performance for consistent facility upkeep.
- Monitored and restocked cleaning supplies, optimizing inventory levels to support uninterrupted operations.
- Identified and promptly addressed safety hazards, contributing to the overall health and safety of the warehouse team.
- Collaborated with warehouse staff and management to facilitate effective facility maintenance and improve emergency response readiness.
Education
Associate's degree - Economics
Lower Columbia College
Longview, WA02.2026
Skills
- Incident management and response
- Security analysis and protocols
- Threat assessment and crisis management
- Regulatory compliance
- Loss prevention strategies
- Communication skills
Certification
- Food Handler Certification, 03/01/24, 03/31/29, FEMA NIMS ICS-100: Introduction to the Incident Command System, FEMA NIMS ICS-200: Basic Incident Command System for Initial Response, FEMA IS-700: National Incident Management System (NIMS), An Introduction
- CPR Certification, 10/01/23, 10/31/25
Willing To Relocate
Vancouver, WA
Personal Information
Authorized To Work: US for any employer
Timeline
Apple Advisor
Best Buy
11.2022 - 10.2023
Hunting Associate
Fisherman's Marine and Outdoor
08.2021 - 04.2022
Security Director
Live Nation
06.2021 - Current
Crew Member
Subway
06.2020 - 03.2021
Crew Member
Carl's Jr.
02.2019 - 11.2019
Sanitorial Technician
ACS Janitorial
03.2017 - 10.2017
Associate's degree - Economics
Lower Columbia College