Liam Kelley
Tumwater
Summary
Dynamic Support Engineer with a proven track record at ImageSource, Inc., specializing in remote assistance and debugging. Successfully implemented technical solutions that enhanced customer satisfaction and streamlined support processes. Adept at application installations and troubleshooting, fostering collaboration across departments to drive system-wide improvements and maintain operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Engineer
ImageSource, Inc.
08.2021 - Current
- Upgraded operating systems and computer software to perform compatibility with programs.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Patched software and installed new versions to eliminate security problems and protect data.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with outside departments to implement system-wide improvements.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Connected to computer of client using remote link to install programs and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created policies and procedures adhering to the organizations needs.
Education
Bachelor of Science - Information Technology
University of Washington, Tacoma
Tacoma, WA06-2025
Skills
- Remote assistance
- Debugging
- Application installations
- Malfunction tracing
- System Administration with Linux and Ubuntu
Certification
CompTIA A+ 1101
Timeline
Support Engineer
ImageSource, Inc.
08.2021 - Current
Bachelor of Science - Information Technology
University of Washington, Tacoma
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