Liam Kelly
216 South 16th Avenue, Apt. G, Bozeman,MT
Summary
Highly-motivated and progressively responsible restaurant manager with a desire to take on new challenges in the food and catering industries. Strong work ethic, budgeting and menu price setting, team builder and relationship builder with clients, a proven track record of increasing revenue and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Open Range Brasserie
12.2023 - Current
- Coordinated with clients to book large party reservations 8-100 people.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Negotiated price and service vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Prepared staff work schedules and assigned team members to specific duties.
Bartender
Old Chicago Pizza And Tap House
10.2023 - 01.2024
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Resolved problems or concerns to satisfaction of involved parties.
- Inspected event facilities to verify conformance to customer requirements.
- Met with service providers to evaluate offerings and pricing structures.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Kept bar presentable and well-stocked to meet customer needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
Front of House Manager
The Bay Bar & Grille
04.2023 - 10.2023
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
House Supervisor
Rib & Chop House
03.2021 - 03.2023
- Initially hired as waiter and one month later promoted to bartender.
- Two months later promoted to house supervisor position.
- Team building to improve employee relationships.
- Conflict resolution.
- Commitment to maintaining positive customer relationships.
- Scheduling and staff assignments.
Sporting Goods Sales Associate
Murdoch's Ranch And Home Supply
03.2021 - 03.2022
- Proactively engaged with shoppers on sales floor, identifying their needs and offering relevant product suggestions for optimal experiences.
- Enhanced customer satisfaction by providing knowledgeable advice on various sports-related products.
Hunting Department Lead
Sportsman's Warehouse
09.2019 - 12.2020
- Oversaw daily operations of department, ensuring smooth workflow and adherence to deadlines.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Civil Affairs
United States Army Reserve
08.2005 - 02.2015
- Special Operations team member.
- Multiple deployments to Middle East.
- Assisted in development of Civil Military Annex to Afghan Campaign to include female Afghans involved in creating doctrine.
- Coordinate and manage defense cooperation agreements with Kuwait of 60 million dollars ensuring annual payments to United States.
- Trusted as noncommissioned officer of the team to work independently in Tajikistan to develop low-cost humanitarian efforts to build influence in this country.
- Charged with training of civil operation and starting the process for Tajikistan to join United Nations.
- Trained and instructed Afghan police officers and national army in civil military operations.
- Conducted and participated in key leader engagements throughout the Middle East.
- Oversaw the payment of operational costs to organizations and businesses involved in counterinsurgency operations.
- Instructed and charged with forced force protection of security operations team attached to the war zone.
Education
No Degree - Nutrition And Dietetics
Montana State University
Bozeman, Montana12.2024
No Degree - Biology
College of Eastern Idaho
Idaho Falls, Idaho06.2018
ServeSafe Food Protection Management
Certification
Skills
- Excellent Communication Skills
- Organizational and Multitasking Skills
- Cross-functional team management
- Delegating Assignments and Tasks
- Leadership and team building
- Staff training and development
- Scheduling Staff
- Recruitment and hiring
- Proprietary scheduling software and proprietary military software
- Point of Sale (POS) system operation
- Quality Assurance
- Complaint resolution
- ServeSafe Manager
- Regulatory Compliance
- HACCP-develop and implement plans for restaurant and submit to Gallatin County Health Department for approval
- Policy/program development
- Problem-Solving and Conflict Resolution
- Menu planning and budget cost controls
- Customer Engagement and Customer Retention
- Managing Reservations and Large Parties
Timeline
Assistant Manager
Open Range Brasserie
12.2023 - Current
Bartender
Old Chicago Pizza And Tap House
10.2023 - 01.2024
Front of House Manager
The Bay Bar & Grille
04.2023 - 10.2023
House Supervisor
Rib & Chop House
03.2021 - 03.2023
Sporting Goods Sales Associate
Murdoch's Ranch And Home Supply
03.2021 - 03.2022
Hunting Department Lead
Sportsman's Warehouse
09.2019 - 12.2020
Civil Affairs
United States Army Reserve
08.2005 - 02.2015
No Degree - Nutrition And Dietetics
Montana State University
No Degree - Biology
College of Eastern Idaho
ServeSafe Food Protection Management
Certification
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