Liam Kessler
Albuquerque
Summary
High-energy fitness management professional with a track record of success in strengthening operational procedures, enhancing team productivity, and streamlining processes. Adaptable in changing environments, possesses strategic decision-making skills that enable thriving in dynamic situations. Performance-oriented and hardworking, committed to creating innovative approaches that drive long-term business success.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Chuze Fitness
06.2024 - Current
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Shift Supervisor
Chuze Fitness
11.2023 - 06.2024
- Improved team performance by offering direction and hands-on support
- Verified employee performance, checking each job and retraining or disciplining to correct problems
- Responded to all customer concerns or issues promptly and professionally
- Communicated, trained and promoted quality standards to team members
- Planned and supervised job task assignments, upholding quality standards
- Maintained safety standards by conducting inspections and addressing hazards promptly
- Assigned tasks to employees based on their skills and abilities
- Managed team during shift to ensure smooth operations
- Delegated tasks to encourage teamwork during shifts and comply with company standards
- Resolved customer complaints to maintain positive relationships
- Assisted in hiring process by interviewing potential candidates for open positions
- Trained and mentored team members in company policies and led by example to promote company mission and values.
Team Member
06.2023 - 11.2023
- Adapted to operational needs, taking on different roles to support workflow
- Assisted customers with inquiries and provided exceptional service
- Supported fellow team members with regular tasks and activities
- Maintained safe and organized work areas and completed side work to support cleanliness
- Completed assigned tasks under minimal supervision and to desired standard
- Operated POS system to record orders, process payments, and print receipts
- Communicated effectively with team members to resolve conflicts
- Worked closely with other team members on projects to achieve desired results
- Addressed customer complaints promptly and worked toward satisfactory solutions
- Managed time effectively to complete tasks within deadlines.
Move Coordinator/Manager
About Seniors Moving
04.2023 - 02.2024
- Supervised packing teams to ensure proper handling of client belongings during relocation
- Trained new employees on company policies, procedures, and best practices in moving industry
- Developed strong relationships with clients through excellent communication skills and professional customer service
- Maintained accurate records of client information, including contact details, move specifics, and payment history
- Coordinated and scheduled moving services for clients, ensuring timely and efficient relocation
- Resolved any issues or concerns promptly to ensure positive customer experience
- Assessed client needs and requirements to develop customized moving plans.
Lead Shift Supervisor
Dunkin'
04.2022 - 04.2023
- Motivated employees to optimize team performance
- Responded to all customer concerns or issues promptly and professionally
- Executed cash management duties with POS and shift reports
- Communicated, trained and promoted quality standards to team members
- Managed inventory levels using company systems and guidelines to reduce loss
- Planned and supervised job task assignments, upholding quality standards
- Fostered positive work environment through team-building activities and motivational techniques
- Trained new staff members on job duties and company policies.
Assistant Store Manager
J&L Motorsports
06.2020 - 07.2022
- Monitored inventory levels to plan orders and meet store demands
- Ran promotions and in-store events to increase sales
- Collaborated with store manager to meet revenue goals
- Coordinated solutions to resolve escalated customer service issues
- Exceeded revenue targets through strategic promotional planning and merchandising strategies
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction
- Rotated products following seasonal trends and styles according to company strategy
- Fostered positive work environment that encouraged teamwork and high morale among staff members
- Analyzed sales reports to monitor progress toward targets and identify trends or patterns
- Oversaw inventory management, including ordering, receiving, and stocking of merchandise.
Education
BBA - Operations Management
The University of New Mexico
Albuquerque, NM05.2026
Diploma - undefined
Eldorado High School
Albuquerque, NM05.2022
Skills
- Recruiting and interviewing
- Operations Management
- Attention to detail
- Team leadership expertise
- Recruitment and hiring
- Complaint resolution
- De-Escalation Techniques
- Quality Control
- Customer Service
Timeline
Assistant General Manager
Chuze Fitness
06.2024 - Current
Shift Supervisor
Chuze Fitness
11.2023 - 06.2024
Team Member
06.2023 - 11.2023
Move Coordinator/Manager
About Seniors Moving
04.2023 - 02.2024
Lead Shift Supervisor
Dunkin'
04.2022 - 04.2023
Assistant Store Manager
J&L Motorsports
06.2020 - 07.2022
Diploma - undefined
Eldorado High School
BBA - Operations Management
The University of New Mexico
Similar Profiles
Joshua GreeneJoshua Greene
Team Member at Chuze FitnessTeam Member at Chuze Fitness
Michael CadeliniaMichael Cadelinia
General Manager/Sales Manager at Chuze FitnessGeneral Manager/Sales Manager at Chuze Fitness
Stephanie Hernandez SanchezStephanie Hernandez Sanchez
Night Shift Supervisor at Chuze FitnessNight Shift Supervisor at Chuze Fitness