Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Liam Khaw

Lutz,United States

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

3
3
years of professional experience

Work History

SERVICE TRAINER

ALEXANDERS
04.2022 - Current
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Identified key areas that could use improvement and implemented new processes, which increased efficiency.
  • Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
  • Monitored participant knowledge before and after training events to help determine additional follow-up activities required to close knowledge gaps or improve results.
  • Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
  • Worked with management to identify skills and knowledge required for success.
  • Trained and mentored 15 new personnel hired to fulfill various roles

Server

FIRST WATCH
04.2021 - 04.2022
  • Increased sales significantly by upselling higher-end products to customers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported needs of fifteen - person wait staff who attended to specific needs of countless customers daily for fast pace restaurant with social relevancy and intentionality

CUSTOMER SERVICE ASSOCIATE

WALGREENS
06.2020 - 01.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Solved problems with products and services by providing customers with technical support.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

White River Academy
Delta, Utah
04.2020

Skills

  • Order Management
  • Guest Engagement
  • Performance Improvement
  • Food Sales and Promotion
  • Point of Sale Operation
  • High-Volume Dining
  • Guest Relations Management
  • Consultative Sales
  • Data Collection
  • Data Entry

Accomplishments

    Highest Red Nose sales in the Walgreens Tampa district.

Timeline

SERVICE TRAINER

ALEXANDERS
04.2022 - Current

Server

FIRST WATCH
04.2021 - 04.2022

CUSTOMER SERVICE ASSOCIATE

WALGREENS
06.2020 - 01.2021

High School Diploma -

White River Academy

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Liam Khaw