Liam Kirkpatrick
Denver,NC
Summary
Graduate of Queens University of Charlotte where I obtained a B.A. in Communication with a minor in Human Services studies. Recruited out of high school to wrestle for Queens a Division II program.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server and Barback Trainer
The Olde Mecklenburg Brewery
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Risk Advisor
Guided Insurance Solutions
09.2022 - 02.2023
- Trained to become a Licensed Insurance Producer in multiple states
- Operated multiple insurance carriers websites (Progressive, Travelers, Nationwide, Branch, etc.)
- Provided auto, home, and flood insurance for clients
- Collaborated with insurance underwriters to provide solutions
- Worked in a team environment that competed against other teams on the sales floor.
Marketing/Social Media Intern
Coats & Clark Inc.
05.2022 - 09.2022
- Created and edited excel worksheets for products
- Attended meetings that explained the company's tactics to improve sales.
- Conducted daily updates to social media profiles to boost company online presence.
- Designed and presented social media campaign ideas.
- Contributed to mock-ups, email campaigns, and social media content.
Warehouse Employee
Charlotte Noland Supply Company
05.2021 - 05.2022
- Pulled orders quickly and efficiently for contractors
- Operated forklifts to move products around the warehouse safely
- Provided sales communication for customers with interests.
- Performed inventory control, such as counting, and stocking merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Delivery Driver
Papa Johns
08.2020 - 12.2020
- Processed cash and card payment quickly and accurately
- Regularly and responsibly handled customer service complaints and resolved them with customer satisfaction
- Consistently maintained a driver rating of at least a 90 out of 100 and with over 95% satisfaction rate.
Loader
Pike Nurseries
06.2018 - 08.2018
- Used ladders and pallet jacks to load and unload merchandise
- Assisted other workers by loading trucks with assigned packages
- Communicated with floor managers to determine merchandise placement
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Technician
Discount Tire
06.2017 - 09.2017
- Repaired, installed, and organized tires for cars and trucks
- Interpreted manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Education
Bachelor of Arts - Communication Studies
Queens University of Charlotte
Charlotte, NCSkills
- Forklift Certified
- Effective Multitasking
- Microsoft Office
- Insurance Terminology
- Risk Management
- Superior negotiation skills
- Issue resolution
- Sales Expertise
- Digital Content Development
- Brand Development and Awareness
- Client Account Management
Certification
- Insurance Producer License
- Forklift Certification
Timeline
Server and Barback Trainer
The Olde Mecklenburg Brewery
04.2023 - Current
Risk Advisor
Guided Insurance Solutions
09.2022 - 02.2023
Marketing/Social Media Intern
Coats & Clark Inc.
05.2022 - 09.2022
Warehouse Employee
Charlotte Noland Supply Company
05.2021 - 05.2022
Delivery Driver
Papa Johns
08.2020 - 12.2020
Loader
Pike Nurseries
06.2018 - 08.2018
Technician
Discount Tire
06.2017 - 09.2017
Bachelor of Arts - Communication Studies
Queens University of Charlotte
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