Liam McMillan
Avon Lake,Ohio
Summary
Aspiring IT professional with hands-on experience with SQL, computer networks, team based software troubleshooting, client support, and a passion for solving complex challenges. Proficient in computer hardware, with some experience with coding in Python and Java.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Database Developer
307 Technologies
05.2024 - 08.2024
- Identified issues within databases, performed troubleshooting and implemented effective solutions.
- Modified databases to meet needs and goals determined during planning process.
- Remote Worker
POS Support Technician
Electronic Merchant Systems
01.2020 - 08.2021
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed support for timely response and repair as needed.
- Responded to support requests from end-users and registered dealers. Patiently walked individuals through troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Involved in team based meetings on improving software and support for customers.
Liquor Salesman
Cap & Corks
08.2019 - 01.2020
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Cafe Worker/Inventory
Winterhurst Ice Arena
06.2017 - 08.2019
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Helped oversee the ordering, storing, and selling of food products to visiting customers.
Education
Cleveland State University
Cleveland, OH 08.2023 - 05.2024
Baldwin Wallace University
Berea, OH 08.2024 -
Associate of Applied Science - Computer Networking Hardware
Cuyahoga Community College
Cleveland, OH05.2023
Skills
- SQL Experience
- Python Experience
- Java Experience
- Payment Processing Network Design and Setup
- Remote Software
- Eagle Scout
- Team based work
- Support Troubleshooting
Timeline
Baldwin Wallace University
08.2024 -
Database Developer
307 Technologies
05.2024 - 08.2024
Cleveland State University
08.2023 - 05.2024
POS Support Technician
Electronic Merchant Systems
01.2020 - 08.2021
Liquor Salesman
Cap & Corks
08.2019 - 01.2020
Cafe Worker/Inventory
Winterhurst Ice Arena
06.2017 - 08.2019
Associate of Applied Science - Computer Networking Hardware
Cuyahoga Community College
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