Liam McTiernan
Douglasville,GA
Summary
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Baraonda Restaurant
Sandy Springs, GA
07.2023 - Current
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Bartender/Server/Head Host/Prep Line Cook
Miller Union
Atlanta, GA
08.2022 - 08.2023
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Greeted guests with friendliness and professionalism.
- Monitored guest satisfaction levels through direct interaction during meal times.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Restaurant Manager
Fritti
Atlanta , GA
02.2022 - 08.2022
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Server
Sotto Sotto
Atlanta, GA
07.2021 - 02.2022
- Presented menus and answered questions regarding items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Hourly Manager/ Bartender/Restaurant Server
Taverna Buckhead
Buckhead, GA
09.2019 - 05.2021
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership during times of organizational change or crisis situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Hourly Manager/ Training Manager/Bartender
Carrabba's Restaurant
Douglasville, GA
08.2018 - 09.2019
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Line Cook
Porch Light Latin Kitchen
Smyrna, GA
10.2017 - 10.2018
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Cooked multiple orders simultaneously during busy periods.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Communicated effectively with other staff members regarding orders and menu changes.
Expo
Great Southern Cafe
Seaside, FL
05.2015 - 08.2015
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Coordinated service for food runners and other kitchen staff.
Education
Some College (No Degree) - Restaurant And Culinary Management
Kennesaw State University
Kennesaw, GASkills
- Operations Management
- Workflow Coordination
- Business Operations Knowledge
- Employee Scheduling
Certification
- Servsafe Certified
- Data Analyst Certification
Timeline
Assistant General Manager
Baraonda Restaurant
07.2023 - Current
Bartender/Server/Head Host/Prep Line Cook
Miller Union
08.2022 - 08.2023
Restaurant Manager
Fritti
02.2022 - 08.2022
Server
Sotto Sotto
07.2021 - 02.2022
Hourly Manager/ Bartender/Restaurant Server
Taverna Buckhead
09.2019 - 05.2021
Hourly Manager/ Training Manager/Bartender
Carrabba's Restaurant
08.2018 - 09.2019
Line Cook
Porch Light Latin Kitchen
10.2017 - 10.2018
Expo
Great Southern Cafe
05.2015 - 08.2015
Some College (No Degree) - Restaurant And Culinary Management
Kennesaw State University
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