Liam Morrissey
Lowell,Massachusetts
Summary
Client-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager of Parking and Transportation
VPNE Parking Solutions LLC
12.2022 - Current
- Conduct monthly expense reports
- Conduct interviews for new employees as well as terminations
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Currently overseeing operations during a multi million dollar expansion of the hospital.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Enhanced commuter satisfaction by providing timely and accurate information on transportation services.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Computed time records and wages for employee time cards, posting wage data in databases used for payroll documentation and salary distribution.
Assistant General Manager / Revenue Manager
VPNE Parking Solutions LLC
11.2017 - 12.2022
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Ensured passenger safety by adhering to company protocols and traffic regulations during transit.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Conducted risk analysis, system certifications, auditing, security documentation and security testing.
- Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
Shuttle Driver
VPNE Parking Solutions LLC
10.2016 - 11.2017
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands
- Maintained safe driving habits to protect property and public on roadways
- Planned efficient routes and adjusted strategies based on current weather and traffic information
- Planned efficient routes and adjusted plans using GPS software and local road knowledge
- Kept shuttle and reception areas clean and organized
- Inspected Shuttle before and after trips and completed basic maintenance for optimal performance
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
Assistant Manager
Super Duck Tours
12.2014 - 10.2016
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
Education
No Degree - Business Administration And Management
Southern New Hampshire University
Hooksett, NH09.2025
No Degree - Business Management
North Shore Community College
Danvers, MA09.2025
High School Diploma -
Southwick Tolland Regional School
Southwick, MA01.2014
Skills
- Driving (10 years)
- Commercial Driving (6 years)
- School Bus Driving (6 years)
- Valet Parking (7 years)
- Shuttle Driving (6 years)
- Time management
- Customer service (10 years)
- Revenue Management (8 years)
- Sales Management (3 years)
- Data entry (8 years)
- Email Etiquette (8 years)
- Management (9 years)
- Work Ethic
- Loss Prevention
- Contract Negotiations
- Customer Retention
- Quality Management
- Account Management
- Schedule Management
- Expense Control
- Operations Oversight
- Team Oversight
- Vendor Relationships
- Client Relations
- Customer Relations
- Training and Development
- Time Management
- Verbal and Written Communication
- Leadership
- Report writing
Accomplishments
Smith System certified, I-care award, Started as a shuttle driver and over 6 years became General Manager. Helped get a multi-million dollar contract signed to grow VPNE in the healthcare world. Once received recognition from a previous employer for waiting for a customer that over-payed 10$ to return from a tour. Customer wrote an email to the owner expressing praise. Had our biggest revenue year to date my first year as General Manager.
Certification
- CDL Class B, 09/01/15, 04/01/20
- Air Brakes and Passenger Endorsements, 10/01/16, Present
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Basketball
- Sports
- Helping people
- Family
Languages
Spanish
Elementary
Software
MS Word
Excell
Powerpoint
Remote desktop
References
References available upon request.
Timeline
General Manager of Parking and Transportation
VPNE Parking Solutions LLC
12.2022 - Current
Assistant General Manager / Revenue Manager
VPNE Parking Solutions LLC
11.2017 - 12.2022
Shuttle Driver
VPNE Parking Solutions LLC
10.2016 - 11.2017
Assistant Manager
Super Duck Tours
12.2014 - 10.2016
No Degree - Business Administration And Management
Southern New Hampshire University
No Degree - Business Management
North Shore Community College
High School Diploma -
Southwick Tolland Regional School
- CDL Class B, 09/01/15, 04/01/20
- Air Brakes and Passenger Endorsements, 10/01/16, Present
- Driver's License
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