Liam O’Brien

Work History

Sales Operations Manager

Techtronic Industries - TTI

Anderson, South Carolina

12.2021 - Current

Standardized and reduced email communications between employees by formulating and implementing field communication processes.
Coordinated meetings and logistics for national sales meetings and directed and supervised 5-member team.
Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
Identified, developed and launched innovative tools or systems to achieve sales strategies.
Built relationships with customers and community to establish long-term business growth.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Organized promotional events and interacted with community to increase sales volume.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Investigated and integrated new strategies to expand business operations and grow customer base.
Developed and executed sales presentations as well as both internal and external product training workshops.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

President

Inter Sports Management

Orlando, Florida

01.2019 - 05.2022

Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Supported and supervised team of 35 staff on global scale.
Developed, maintained and operated company's web presence, developing original text and image content for company website and designing HTML and email promotions.
Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
Generated 400% increase in client accounts over 18 month period through implementation of effective market strategies
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Led operational team in creation, roll out and management of new product lines.

Field Sales & Marketing Representative – Team HART

Techtronic Industries - TTI

Ocala, FL

11.2020 - 12.2021

Responsible for territory that included 8 Walmart Super Centers across Ocala region
Traveled throughout assigned territory to leverage leads and visit existing customers.
Increased year to date overall sales to $1,363,178 with comp percentage 54.33% over previous year
Grew HART specific sales in territory to $867,606 YTD, with 81.69% comp.
Developed key relationships within Walmart, as well as used sales to drive growth
Created key customer relationships with certain individuals to ensure frequent interaction and sales
Conducted research to monitor market conditions and industry competitors.
Visited key customers repeatedly to promote retention and relationships.
Forecasted sales, developing and evaluating various methods of customer interaction.
Developed and presented educational pitches detailing practical and financial product benefits.
Maintained accurate and thorough records of leads and customer account information.
Worked independently with minimal supervision.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Contributed to team objectives in fast-paced environment.
Prioritized tasks and projects to meet tight deadlines.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Set and achieved company defined sales goals.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Informed customers of promotions to increase sales productivity and volume.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Developed new business relationships and maintained existing through regular communications and effective account management.
Met or exceeded sales, customer service and loyalty program standards.
Attended monthly sales meetings and quarterly sales trainings.

CEO & Head Coach

Inter Orlando Football Club

Orlando, FL

01.2017 - 11.2021

Successfully helped 15 players sign Professional soccer contracts in 2019
Led Club to undefeated UPSL Championship title in first season in league
Men’s Semi Professional Team competing in United Premier Soccer League
Developed and executed successful training sessions for squad of 35 players
Established large network of key relationships with professional clubs around globe
Organized and ran operations for club throughout 2017
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Counselor

Four Seasons Hotel & Resorts

Orlando, FL

01.2018 - 01.2020

Kids For All Seasons, Organized, monitored, and lead daily activities with 30+ guests on daily basis
Provide exciting and engaging activities for guests of all ages leading swimming, outdoor games and activities, arts and crafts and personalized events
Developed personal relationships with guests and customized programs to ensure unforgettable experience
Structured and led personal events for corporations and VIPs at managements request

Director

Euro Soccer Schools

Orlando, FL

01.2012 - 01.2020

Develop drill and practice sessions for 20-200 children ages 2-18 years old per session
Instruct up to 8 Coaches at one time
Designed curriculum for yearly school program
Coordinated schedules, dates, and rosters for 20 schools ranging from pre-school to elementary schools
Assisted coaches during sessions
Promote organization to increase enrollment through cold calling daily.

Director

Scholarships4Sport

Orlando, Florida

01.2014 - 01.2018

Responsible for Athlete Recruitment on Global Scale
Established new client base with University, College, High School and Club programs
Organized and successfully run College Identification Days and College Showcase events for at least 50 athletes per event

Summary

Overview

Work History

Sales Operations Manager

President

Field Sales & Marketing Representative – Team HART

CEO & Head Coach

Counselor

Director

Director

Education

Bachelor of Arts - Sport Management

A Level -

GCSE -

Skills

Certification

Timeline

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