Summary
Overview
Work History
Education
Skills
Timeline
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Liam Palmer

Taylorsville,UT

Summary

Operational professional with robust background in driving business success through strategic initiatives and operational improvements. Known for fostering collaborative environments and achieving significant results, adapting swiftly to evolving business needs. Possesses keen analytical skills and strong leadership capabilities valued by employers.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Operating Partner

Cafe Zupas
04.2024 - Current
  • Work with Networking and other IT teams with troubleshooting and fixing IT related issues in the store.
  • Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
  • Improved overall customer satisfaction through timely and effective problem resolution.
  • Currently lead a high-performing team, fostering an environment of collaboration and continuous improvement.
  • Recruit and hire qualified candidates to fill vacancies.
  • Coordinate the team to run well-organized shifts.
  • Partner with District Mentors to achieve larger company initiatives
  • Form authentic relationships with guests helping and directing them with their needs.

Associate

The University of Utah Campus Store
12.2022 - Current
  • Any technical issues that arose I would help fix them through my previous encounters with the IT team.
  • Used point of sale systems as well as Microsoft Office applications.
  • The use of registers was vital as co-workers and I handled cash during transactions.
  • Participated in outside-of-store events: the Rose Bowl.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Area Manager

ROSS
12.2022 - 10.2024
  • Worked with IT teams to trouble shoot technical issues.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Trained new associates on safety procedures, in-store procedures, and proper handling of cash.
  • Did cash pull and deposits, and counted the safe to ensure numbers were accurate.
  • Leading in-store level meetings with management and associates.
  • Viewed Profit & Loss Sheets to see where the store can improve.

Manager in Training

Panda Express
08.2022 - 12.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Constantly looking at how I can improve by asking various questions and attending management classes.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Constructed an IDP for self-development.
  • Ensured food prepared was hot, fresh, done accurately, and to code

Multi-Unit Store Manager

KFC
07.2020 - 08.2022
  • Use of spreadsheets to analyze profit and improvements.
  • Followed instructions and procedures to complete assigned tasks.
  • Entered in Inventory, sent various emails to corporate, along with running Start of Day and End of Day.
  • Created employee schedules for multiple stores with 12+ people.
  • During intense employee situations, I helped to resolve any issues they had.
  • I called various numbers to gain more details about the complaint(s) submitted, stated an apology, and offered them a solution that fabricated their willingness to come back
  • Conducted multiple interviews for candidates who applied to work at my store and others.
  • Submitted food orders to ensure we had the proper amount we needed before the next.
  • Called various numbers to fix any issues within the store: maintenance, damaged products, cleanliness, and even section remodeling.
  • Trained new employees on food safety, store procedures, and customer service.
  • Did cash pulls and deposits, and counted various safes to ensure financials were accurate.
  • Attended board meetings to see where I can improve in the everyday life of my store.
  • Experience with multiple Profit and Loss sheets to see where the store(s) were able to improve.
  • Ensured food was prepared accurately and to code.
  • Development of mindset for myself and my associates by constantly referring to customers as guests and employees as associates.

Education

Associate of Arts - Business Administration

Campus Wire
New York City, NY
05.2001 -

High School Diploma - business management

Taylorsville High School
Taylorsville, UT
05.2022

Skills

  • Proficient in Microsoft Office Applications
  • Operational excellence
  • Efficiency optimization
  • Known for being skillful in solving various problems in complex situations
  • Various experiences regarding management
  • Organizational development
  • Team development
  • Knowledge and experience operating high volume stores
  • Training and coaching
  • Hiring Professional
  • Data-driven decision making

Timeline

Operating Partner

Cafe Zupas
04.2024 - Current

Associate

The University of Utah Campus Store
12.2022 - Current

Area Manager

ROSS
12.2022 - 10.2024

Manager in Training

Panda Express
08.2022 - 12.2022

Multi-Unit Store Manager

KFC
07.2020 - 08.2022

Associate of Arts - Business Administration

Campus Wire
05.2001 -

High School Diploma - business management

Taylorsville High School

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