Liam Pollenz

Calculated winds, addressed launch sites, assembled and disassembled hot air balloons.

• Performed repairs and preventive maintenance on equipment and property.
• Cleaned stables and riding areas.

RMC organizes and creates events for top level executives and clients through a variety of destinations and resorts. As contracted staff I am assigned to an assortment of different jobs, weather it's setting up an event or being a concierge.

• Delivered correct food items to tables according to order.
• Greeted customers and provided outstanding customer service.
• Organized and replenished supplies at food stations to optimize team performance.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cleared tables immediately after guests left in preparation for next party.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order.
• Collaborated well with other food runners to deliver orders accurately.
• Cleaned and sanitized food preparation and serving areas.

• Followed supervisor instructions to complete tasks on time.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.