Liam Reeves
Pharr,TX
Summary
Proactive Field Technician with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Customer-savvy Host accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Host
Main Event
06.2023 - 09.2023
- Answered phone calls to take orders, give information and document reservations.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Delivered pick-up and curbside orders to guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
Field Technician
City Of Pharr
05.2022 - 02.2023
- Managed maintenance activities, coordinated with staff from different departments, and inspected equipment.
- Utilized safety practices with no complaints or accidents.
- Delivered high-quality work by diligently following standard operating procedures.
- Calibrated new and existing equipment for optimal performance.
- Worked closely with network administrators and server engineers to deliver quality service.
- Promoted customer loyalty through exceptional service quality while addressing their technical concerns onsite.
- Collaborated effectively with cross-functional teams to ensure smooth execution of large-scale projects.
- Minimized disruptions to client operations through fast response times and prompt issue resolution during service calls.
Harbor Systems Technition
Whittier Harbor
05.2021 - 08.2021
- Worked to create safe, low-cost and dependable transaction between customer and on-site locations.
- Submitted daily paperwork to record completed jobs and related information.
- Oversaw daily operations of the harbor, prioritizing workload for efficient task completion and delegating responsibilities as needed.
- Improved customer satisfaction by providing timely assistance to boaters and addressing their concerns promptly.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Updated account information to maintain customer records.
Education
Associate of Science - Computer Science
Vanguard Rembrandt Secondary/South Texas College
Pharr, TX05.2024
Skills
- Suggestive Selling Techniques
- Customer service expertise
- Detail Oriented
- Customer-Oriented
- Exceptional communication
- User Support
- Ecommerce Strategies
- Website Maintenance
- Design Systems Implementation
- CSS
Timeline
Host
Main Event
06.2023 - 09.2023
Field Technician
City Of Pharr
05.2022 - 02.2023
Harbor Systems Technition
Whittier Harbor
05.2021 - 08.2021
Associate of Science - Computer Science
Vanguard Rembrandt Secondary/South Texas College