Summary
Overview
Work History
Education
Skills
Timeline
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Liam Robert

Burlington,VT

Summary

Versatile and dynamic professional with a proven track record at Bolton Valley Resort, excelling in customer service and problem-solving. Excelled in roles requiring attention to detail and problem-solving, enhancing client satisfaction and streamlining processes. Skilled in POS systems and employee training, achieving significant improvements in workplace productivity and customer relations.

Overview

7
7
years of professional experience

Work History

Chauffeur

Blazer Transportation
12.2023 - 01.2025
  • Calculated bills, issued receipts and accepted payments.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Transported clients safely over long distances, including out-of-state trips.
  • Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.

Barista

Locals Collective NYC
04.2023 - 11.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Operated a point of sales system efficiently.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Utilized espresso machine to craft a variety of specialty coffee drinks.

Nordic Center Supervisor

Bolton Valley Resort
11.2018 - 03.2020
  • Provided guests with ski equipment, guaranteeing optimal fit and safety.
  • Supervised employees to ensure smooth facility operations.
  • Managed employee scheduling to align with operational needs.
  • Oversaw the daily functions of a beer and wine bar, maintaining high standards of service.
  • Instructed cross-country skiing lessons to individuals and groups, enhancing their skills and confidence.
  • Upheld high cleanliness standards by meticulously cleaning the entire facility every day.

Counter Attendant

Positive Pie Montpelier
03.2018 - 10.2018
  • Processed customer orders efficiently over the phone.
  • Provided support to other stations as needed to maintain operational flow.
  • Handled food preparation and packaging tasks to ensure timely service for customers and delivery orders.
  • Utilized point of sales software to handle customer transactions effectively.
  • Upheld restaurant cleanliness by diligently performing cleaning duties.
  • Handled multiple tasks efficiently in a high-pressure environment.

Education

High School Diploma -

Union 32
East Montpelier, VT
06-2018

Skills

  • Attention to detail
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Espresso machine operation
  • Safe food handling
  • POS systems
  • Employee engagement
  • Training and mentoring

Timeline

Chauffeur

Blazer Transportation
12.2023 - 01.2025

Barista

Locals Collective NYC
04.2023 - 11.2023

Nordic Center Supervisor

Bolton Valley Resort
11.2018 - 03.2020

Counter Attendant

Positive Pie Montpelier
03.2018 - 10.2018

High School Diploma -

Union 32

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Liam Robert