Liam Shaffer
Silver Spring,MD
Summary
Highly motivated team player who understands the importance of quality customer service. An active listener who is willing to take advice, learn, and improve. Experience working in matters of confidentiality, handling large sums of money, and keeping calm and polite when dealing with hostile situations.
Overview
8
8
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
08.2023 - Current
- Sales and maintaining student, faculty, and staff parking accounts
- Assist students, faculty, and staff with obtaining their identification cards
- Responsible for large sums of money via paid parking permits, tickets, and identification cards that comes through our office
- Responsible for the organization of university vans
- Organizing/procuring university van keys to lend to student organizations
- Running the university shuttle from 8:00 AM- 4:00 PM
- Working with university athletics organizations outside working hours and transporting them throughout D.C
- As needed
- Working on weekends, catering to university events and organizations
- Assisting faculty, staff, students, and alumni
- Responsible for opening and closing the office
FRONT DESK ASSISTANT
The Catholic University of America, Community Services
Washington, DC
01.2020 - 07.2023
- Arrange/maintain membership accounts
- Manage front desk
- Welcome large volume of guests with a focus on excellent customer service
- Responsible for opening/closing facility
FRONT DESK ASSOCIATE
LA Fitness
Silver Spring, MD
12.2019 - 01.2020
- Front desk responsibilities
- Performed sales calls to enlist new members
- Explored strategies to renew expired memberships
- Responsible for opening/closing gym
LIFEGUARD
Glenwood Recreation and Pool Club
Silver Spring, MD
05.2016 - 08.2019
- Performed lifeguard and administrative duties at a 500-member pool club
- Required CPR/First Aid certification
- Maintained pristine condition of the pool and surrounding grounds
- Monthly training courses to stay current in water rescue techniques
- Mentored new lifeguards
- Front desk responsibilities to address membership concerns with professionalism and promptness
- Event planning
Education
Bachelor of Science Degree - Psychology
The Catholic University of America
Washington, DC12.2023
High School Diploma -
Albert Einstein High School
Kensington, MD05.2019
Skills
- CPR certified
- Excellent customer service
- Microsoft Word/Excel proficient
- Excellent organizational and interpersonal skills
- Flexible Schedule
- Active listener
- Strong work ethic
- Word Processing
- Documentation and Recordkeeping
- Multitasking and Organization
- Customer Service
- Excellent Communication
- Registration Processes
- Payment verification
- File Management
- Administrative Skills
- Front desk oversight
- Cash Handling
- Confidentiality
Languages
English, Spanish
References
Available on request
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
ADMINISTRATIVE ASSISTANT
08.2023 - Current
FRONT DESK ASSISTANT
The Catholic University of America, Community Services
01.2020 - 07.2023
FRONT DESK ASSOCIATE
LA Fitness
12.2019 - 01.2020
LIFEGUARD
Glenwood Recreation and Pool Club
05.2016 - 08.2019
Bachelor of Science Degree - Psychology
The Catholic University of America
High School Diploma -
Albert Einstein High School
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