Liam Simmonds
Parker,Colorado
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Specialist and Delivery Expert
CarMax
07.2023 - Current
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
- Managed high call volume efficiently, maintaining impeccable quality in customer interactions.
- Streamlined internal processes for improved efficiency and better customer service delivery.
- Collaborated with cross-functional teams to resolve escalated customer concerns promptly.
- Achieved high customer retention rates by consistently delivering exceptional support and assistance.
Mechanical Technician
CarMax
06.2022 - 07.2023
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
Education
Bachelor of Science - Geology
Colorado State University
Fort Collins, CO06.2022
Skills
- Complaint Handling
- Written Communication
- Time Management
- Customer Service Orientation
- Interpersonal Skills
- Product Knowledge
- Attention to Detail
- Effective Communication
- Customer Education
- Active Listening
- CRM Software
- Research
Timeline
Customer Specialist and Delivery Expert
CarMax
07.2023 - Current
Mechanical Technician
CarMax
06.2022 - 07.2023
Bachelor of Science - Geology
Colorado State University