Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Liam Sirnic

Austin

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining accounts from SMB and growth and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager - SMB

TikTok
12.2023 - 04.2025
  • Managed customer expectations and engagement for a diverse portfolio of small and medium-sized businesses and agencies.
  • Spearheaded business growth initiatives enhancing revenue generation within the North American market.
  • Educated clients on TikTok's ad products improving their marketing effectiveness and ROI.
  • Achieved goals in revenue, product pitching, and client engagement.
  • Built, maintained, and optimized advertising campaigns for clients as well as onboarded net new clients frequently.

Managed Support Program

TikTok
07.2023 - 12.2023
  • Built a program designed to support account managers with high-priority clients delivering tailored solutions.
  • Oversaw strategic account management ensuring alignment with client goals optimizing campaign performance.
  • Facilitated high-impact meetings presenting data-driven strategies to VIP clients.

Technical Product Solutions and Support

TikTok
09.2021 - 12.2023
  • Managed global market support developing expertise in ad products to deliver customized solutions.
  • Collaborated cross-functionally implementing creative solutions for clients' needs aligning with KPIs.
  • Created internal/external materials enhancing client education on best practices.

Technical Specialist

Apple Inc.
03.2019 - 09.2021
  • Delivered exceptional customer support resolving issues for all Apple products enhancing user satisfaction.
  • Developed strong relationships providing personalized training supporting product usage optimization.
  • Contributed to team environment fostering inclusion adapting quickly to evolving technology updates.

Cost Control / Finance

Mediterranean Shipping Company
01.2018 - 02.2019
  • Managed cost control activities ensuring accurate financial reporting through vendor verification & expenditure estimation.
  • Facilitated collection of delinquent accounts maintaining positive customer relationships responding timely inquiries.
  • Utilized Microsoft Office tools supporting process improvements by providing feedback on corporate practices.

Education

High School Diploma -

Chapin High School
Chapin, SC
01-2017

Skills

  • Advertising Strategy Development
  • Client Relationship Management
  • Campaign Optimization Techniques
  • Cross-functional Collaboration
  • Data Analysis & Reporting Tools
  • Solution-based Selling
  • Media Planning & Execution
  • Customer Engagement Strategies
  • Analytical Problem-solving Skills
  • Trend forecasting
  • Converting leads
  • Campaign execution

Certification

CompTIA A+ Certification

Timeline

Account Manager - SMB

TikTok
12.2023 - 04.2025

Managed Support Program

TikTok
07.2023 - 12.2023

Technical Product Solutions and Support

TikTok
09.2021 - 12.2023

Technical Specialist

Apple Inc.
03.2019 - 09.2021

Cost Control / Finance

Mediterranean Shipping Company
01.2018 - 02.2019

High School Diploma -

Chapin High School

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