Summary
Overview
Work Preference
Work History
Education
Skills
Certification
Software Experience
References
Generic
Liam Smith

Liam Smith

Otway,OH

Summary

With over 20 years of experience, I am a detail-oriented and organized office assistant skilled in providing administrative support across various industries. My expertise includes efficient management of office tasks, effective coordination of schedules, and the provision of exceptional customer service. I am actively seeking opportunities to leverage my skills and experience in a role as an independent contractor.

Overview

25
25
years of professional experience
5
5

Certifications

Work Preference

Work Type

Contract WorkFull Time

Work Location

RemoteHybridOn-Site

Work History

Independent Technical Support Contractor (On-Call)

Evolution Cyber Systems dba FieldNation
Otway, OH
03.2014 - Current
  • Active Field Nation Plus Member ID: 407865
  • Provided technical support services to individuals and businesses as a freelancer.
  • Provided remote assistance and troubleshooting for hardware, software, and network issues.
  • Managed installation and configuration of software applications, antivirus programs, and security updates.
  • Established and optimized wireless networks, routers, and networking equipment setup.
  • Delivered comprehensive training sessions to educate clients on efficient and secure technology utilization.
  • Exhibited strong commitment to upholding strict confidentiality and professionalism in managing sensitive data.
  • Provided customers with prompt and efficient technical solutions to ensure their satisfaction.

Field Installation Technician (On-Call)

Prime Retail Service
Flowery Branch, GA
11.2018 - Current
  • Executed field installations of gondolas, back-room steel, bicycle racks, shelving and big box retail merchandise assemblies in adherence to company protocols and client specifications.
  • Demonstrated commitment to safety protocols and industry standards by travelling to client locations for on-site installations.
  • Conducted pre-installation assessments to evaluate site readiness and identify potential challenges or obstacles.
  • Collaborate effectively with various team members to ensure smooth execution of installation schedules and logistics.
  • Installed, configured, and tested equipment and systems for optimal functionality and performance.
  • Provided comprehensive support and guidance to clients in utilizing and maintaining installed equipment.
  • Effectively troubleshooted and resolved technical problems, minimizing downtime.
  • Logged installation procedures, noted configurations, and assessed any obstacles faced during implementation.
  • Effectively communicated project progress updates and addressed client concerns or questions.
  • Organized meticulous records detailing materials expended, hours contributed, and expenses accrued during each installation project.
  • Worked closely with sales and customer service teams to deliver exceptional customer satisfaction and enhance retention rates.

Small Business Owner

Rage Hutch LLC
Borger, TX
01.2023 - 01.2024
  • Launched Rage Hutch LLC as a Mobile Rage and Splatter Paint Entertainment venture with the goal of cultivating community bonds, uplifting spirits, and championing Mental Health Awareness through a secure recreational avenue.
  • Developed and executed effective business plans, strategies, and marketing initiatives to enhance growth and profitability.
  • Managed all business operations, including budgeting, financial management, and resource allocation.
  • Led a 5-person team, offering strong leadership skills and providing guidance and support to foster teamwork and enhance productivity.
  • Developed and nurtured relationships with clients, vendors, and stakeholders to facilitate business partnerships and identify potential prospects.
  • Implemented systems and processes to streamline workflow, improve efficiency, and enhance customer satisfaction.
  • Adapted to changing market conditions and industry trends to capitalize on new opportunities and mitigate risks.
  • Maintained compliance with all regulatory requirements and standards relevant to the business.
  • Continuously evaluated and adjusted business strategies based on performance metrics and feedback to drive continuous improvement.
  • Demonstrated resilience, creativity, and adaptability in overcoming challenges and achieving business objectives in a competitive market environment.

IT Support Engineer

Hemmersbach
, Remote
03.2023 - 08.2023
  • Utilized knowledge and skills in root cause failure analysis.
  • Communicated and collaborated with HPE/HPI teams and staff members to standardize processes and ensure smooth workflow.
  • Provided positive customer support training experience upon project completion.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Explained and demonstrated equipment operations to customer.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Documented repair methods and maintenance processes to improve support analysis.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.

Lead Installer

SOS Construction Services
Franklin, TN
01.2022 - 05.2022
  • Led a team of installation technicians in executing complex installation projects while maintaining adherence to safety protocols, quality standards, and project timelines.
  • Planned and coordinated installation schedules, assignments, and resource allocation to enhance efficiency and productivity.
  • Conducted pre-installation site surveys, assessing project requirements, identifying potential challenges, and developing effective installation strategies.
  • Provided technical guidance and support to installation team members, including training, coaching, and troubleshooting assistance.
  • Ensured accurate configuration, alignment, and integration of equipment, systems, and components based on specified engineering requirements.
  • Coordinated project logistics, resolved technical issues, and ensured project success through collaboration with project managers, engineers, and stakeholders.
  • Ensured client satisfaction through effective communication by providing project updates, addressing concerns, and staying engaged during the installation process.
  • Documenting installation activities with accuracy, including equipment configurations, test results, and project milestones.
  • Performed post-installation inspections and testing to confirm system performance and functionality, making adjustments as required for project requirements.
  • Fostered positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement within the installation team.

Independent Contractor

SmartSource
Saint Charles, IL
09.2014 - 03.2020
  • Developed, updated and optimized business intelligence resources.
  • Tested validity, accuracy and consistency of new and existing intelligence data.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Reported to supervisors weekly regarding project progress, site problems and labor status.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Motivated and supported field workers completing work to increase work quality and efficiency.

Education

Bachelor of Science - Audio Arts Bachelor of Science Completion Program

Full Sail University
Winter Park, FL
07-2026

Bachelor of Science - Cyber Operations And Warfare

Grand Canyon University
Phoenix, AZ

Skills

  • Technical Proficiency: A strong understanding of hardware, software, networking, and other technical concepts is essential for providing effective support
  • Problem-solving: Ability to identify and resolve technical issues efficiently, often under pressure, by employing troubleshooting techniques
  • Communication: Excellent communication skills, both verbal and written, to effectively convey technical information to clients with varying levels of technical expertise
  • Customer Service: Providing exceptional customer service by demonstrating empathy, patience, and professionalism while assisting clients with their technical issues
  • Adaptability: Flexibility to quickly adapt to changes in technology, processes, or client needs, and to learn new skills as required
  • Attention to Detail: Being meticulous in documenting issues, troubleshooting steps, and resolutions to ensure accuracy and consistency in support processes
  • Time Management: Ability to prioritize tasks effectively, manage workload efficiently, and meet deadlines while providing timely support to clients
  • Remote Support Tools: Proficiency in using remote access tools and software to troubleshoot and resolve technical issues for clients remotely
  • Analytical Thinking: Capacity to analyze complex technical problems, break them down into manageable components, and develop effective solutions
  • Team Collaboration: Willingness and ability to collaborate with other team members, including developers, engineers, and other support technicians, to resolve challenging technical issues
  • Documentation Skills: Strong documentation skills to maintain detailed records of support interactions, troubleshooting steps, and resolutions for future reference
  • Continuous Learning: Commitment to staying updated with the latest technology trends, software updates, and industry best practices to enhance technical knowledge and skills continuously

Certification

  • Association for Project Management (APM)
  • HP Qualified Field Services Engineer - 2023
  • HPI/HPE Qualified Field Services Desktop/Laptop Engineer - 2023
  • Microsoft MCSA/MCSE License - 2023
  • CompTIA A+ Certified Training - 2023

Software Experience

HemmersbachFieldCodei>FieldCode (Ticketing Systems)

  • ServiceNow (Ticketing Systems)
  • Motus (Mileage Tracking App)
  • FieldNation (Work Order & Ticketing Creation)
  • WorkMarket (Work Order & Ticketing Creation)
  • Remedy (Ticketing Systems)
  • Oracle (Database Data Entry Systems)
  • Microsoft Azure
  • Microsoft Active Directory
  • 0365 Microsoft Suites

References

References available upon request.

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Liam Smith