Liam T. Gloria-Trelle
Seffner,FL
Summary
Dynamic and results-oriented professional with a robust work ethic and a proven track record in customer service, team management, and problem-solving, developed through two years at Publix and six months of data entry experience at AAA. Currently pursuing a science-focused generalized medical pathway at HCC, with aspirations to transition to USF for Biomedical studies. Committed to leveraging strong communication, teamwork, and technical skills in a challenging role within a water treatment plant, aimed at enhancing the efficient and safe delivery of essential services. Bilingual in English and Spanish, with developing computer proficiency to support operational excellence.
Overview
3
3
years of professional experience
Work History
Grocery Bagger
Publix
Tampa, USA
06.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently and effectively. Managed and guided diverse teams to foster a more positive, collaborative, and productive work environment. Strong communication and interpersonal skills in interacting with customers and colleagues. Proactively identified and resolved customer concerns, showcasing strong problem-solving abilities and ensuring customer satisfaction. Maintained a thorough understanding of store operations and procedures.
Data Entry Specialist
AAA Auto Club Group
Tampa, USA
08.2025 - 12.2025
- Worked as a temporary employee at AAA in the Membership department for ~5 months, provided high quality direct mail support and high-volume data entry while at the same time consistently productivity standards. Utilized Microsoft Teams, Excel, and Microsoft Word daily to manage workflows and process member information accurately, along with Salesforce and different points of contact with members to satisfy their needs and the company’s expectations. Conducted outbound phone calls and collaborated closely with team members to support department operations. Would also assist other coworkers with technical issues or with training in different tasks if they needed some clarifications on processes that we performed, overall contributing to a smooth workday and environment.
Education
High School Diploma -
Strawberry Crest High School
Dover, Florida05.2024
High School Diploma - undefined
Strawberry Crest High School
Dover, Florida05.2024
Skills
- Basic Computer
- Software Proficiency
- Microsoft Office Suite
- Point of Sale Systems
- Aptitude for learning new technologies
- Verbal communication
- Written communication
- Data Entry
- Office work
- Collaboration
- Problem solving
- Adaptability
- Time management
- Salesforce
- Microsoft Excel
- Microsoft Teams
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English – Professional
Spanish - Professional
Timeline
Data Entry Specialist
AAA Auto Club Group
08.2025 - 12.2025
Grocery Bagger
Publix
06.2023 - Current
High School Diploma - undefined
Strawberry Crest High School
High School Diploma -
Strawberry Crest High School