Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Liam Wilson

Trafford,PA

Summary

Customer service professional recognized for exceptional productivity and efficiency in task execution. Specialized in conflict resolution, data entry, and customer relationship management. Strong communication and problem-solving skills contribute to positive customer experiences and outcomes.

Overview

4
4
years of professional experience

Work History

Customer Service Assistant

Lowes Home Improvment
Monroeville, PA
12.2024 - Current
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Performed administrative tasks such as filing documents, entering data into computer systems.
  • Sold or recommended products or services to suit client needs.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Developed strong relationships with customers to ensure repeat business and referrals.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Pizza Delivery Driver/Maker

PT Pizza Palace
Trafford, PA
01.2021 - 11.2024
  • Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
  • Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
  • Kept accurate logs of all deliveries and trips.
  • Recorded deliveries and daily sales transactions.
  • Ensured all food safety regulations were followed during preparation process.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
  • Resolved customers' complaints regarding products or services.
  • Greeted customers upon arrival, took orders and provided product knowledge.

Education

Business Administration

Westmoreland County Community College
Youngwood, PA

Skills

  • Customer service and support
  • Data entry and management
  • Product recommendation strategies
  • Relationship building and sales
  • Call management techniques
  • Communication skills

Affiliations

  • Athlete
  • Building Legos
  • Avid Gamer

Timeline

Customer Service Assistant

Lowes Home Improvment
12.2024 - Current

Pizza Delivery Driver/Maker

PT Pizza Palace
01.2021 - 11.2024

Business Administration

Westmoreland County Community College

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Liam Wilson