LIAM AGUIRRE

Part-time delivery assistant assigned to FedEx drivers during high-volume times year-round, with full-time demand during the holidays between November and January.

• Safely load items into delivery vehicle to minimize damage while in transit.
• Complete and submit logs and paperwork every day to maintain records.
• Complete rush deliveries on tight timetables to satisfy customer needs.
• Check loads against documentation before completing final delivery at destinations.
• Maintain clean, ready uniform and all needed job items for frequent call-ins with less than 24 hours notice.

• Serve concessions at various sporting and entertainment events in venues around the Charlotte metro area on a part-time basis.
• Adhere to company standards and compliance requirements for operations and cleanliness of areas.
• Exhibit calm demeanor during periods of high volume or unusual events to keep operations running smoothly and set positive example for shift team.
• Kept employees productive and on task to meet business and customer needs.
• Exercise composure under pressure and in escalated customer service scenarios.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coach crew members to optimize performance and motivate toward more efficient work.

• Assisted customers entering the car wash safely and properly.
• Washed down vehicles prior to entering the car wash.
• Maintained cleanliness of the facility and proper equipment operation.
• Informed customers about special promotions and provided detailed information for various products.
• Responded to customer questions about products and services.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Summer apprenticeship assisting professional technicians and customers prior to 11th grade.

• Troubleshooting and diagnosing faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
• Completing customer orders and warranty services according to manufacturer specifications.
• Serviced vehicles according to OEM recommended maintenance for oil changes, engine tune-ups and fluid changes.
• Changing, rotating and balancing tires on array of vehicles.