Lia Marie Payano Mendoza
177 ARLINGTON AVE, PATERSON,NJ
Summary
Dynamic and versatile professional with a strong background in customer service, food preparation, and digital content creation. Proven ability to lead and collaborate effectively in team environments, leveraging bilingual proficiency and advanced video editing skills. Skilled in enhancing customer engagement and managing social media platforms, with a track record of achieving impactful results in media relations.
Overview
3
3
years of professional experience
Work History
Barista/Customer Service/Cooker
Tropical Juice Bar
Paterson, NJ
05.2024 - Current
- Prepared and served hot and cold beverages, including smoothies and juices.
- Cooked, cleaned, and maintained a sanitary work environment.
- Provided excellent customer service while multitasking in a fast-paced environment.
- Demonstrated teamwork by collaborating effectively with colleagues.
- Trained new team members on beverage preparation techniques and equipment use.
- Managed inventory, including ordering supplies, stocking products, and conducting regular checks.
- Maintained a clean and organized workspace, including machines, countertops, and seating areas.
- Implemented promotional activities to increase customer engagement and sales.
- Memorized recipes for specialty beverages and promotional offerings.
- Trained new baristas in beverage techniques, customer service standards, and operational procedures.
- Described menu items to customers and made product recommendations based on preferences.
- Efficiently handled the morning rush with calm and effective customer service.
- Transported pans and trays of food to and from workstations, stoves, and refrigerators.
- Prepared meals according to company standards and requirements.
- Verified completed orders for correct quantity and quality.
- Operated ovens, fryers, and mixers safely to prevent accidents and equipment malfunctions.
- Enforced proper sanitation practices to prevent food spoilage and contamination.
- Executed proper techniques for ingredient preparation.
- Completed thorough opening, closing, and shift change duties to maintain operational standards.
Media Relations Specialist
John F. Kennedy High School
Paterson, NJ
10.2023 - 06.2024
- Managed social media accounts and created content (Instagram: @jfk_classof24).
- Posted announcements and reminders.
- Worked as a videographer and photographer.
- Organized and planned events.
- Promoted events.
- Utilized verbal and written communication skills.
- Worked effectively in a team environment.
- Collaborated with internal teams on projects requiring support from media relations.
- Maintained professionalism and efficiency while working closely with leadership.
Photographer/Videographer/Editor-in-Chief
John F. Kennedy High School
Paterson, NJ
11.2021 - 06.2024
- Produced and directed videos.
- Reported and wrote for sports media.
- Edited and finalized video projects.
- Taught others how to use equipment and edit videos.
- Produced Submerged Secrets at John F. Kennedy High School.
- Worked on a PSA project with Rosa Parks High School and Eastside High School titled Hear My Voice.
- Appeared on PIX11 News and produced a documentary for the Hear My Voice PSA.
- Photographed special school events and parties.
- Set up lighting equipment and adjusted camera settings to capture the desired images.
- Utilized filters, edits, and after-effects to enhance photographs.
- Selected and adjusted subjects, equipment, and lighting to achieve the desired effects.
- Delivered quality products within deadlines established by clients.
- Selected and assembled equipment and required background properties.
Education
Bachelor's Degree - Fashion Design & Merchandising
Montclair State University
Montclair, NJ05.2028
High School Diploma -
John F. Kennedy High School
Paterson, NJ06.2024
College Credits - College Level English and Algebra
Felician University Summer Bridge Program
Rutherford, NJ08.2023
Skills
- Bilingual in Spanish and English
- Licensed Driver
- Proficient in Windows & Mac
- Email Management
- Video Editing (Final Cut Pro, CapCut)
- Social Media Management & Content Creation
- Videography & Photography
- Effective Verbal & Written Communication
- Team Collaboration & Leadership
- Adaptability & Flexibility
- Works Well Under Pressure
- Creativity & Motivation
- Time Management & Organization
- Patience & Attention to Detail
- Customer Service & Conflict Mediation
- Cash Handling & Front Counter Maintenance
- Food Preparation
- Opening & Closing Duties
Accomplishments
- 2024, Certification of Special Recognition - Honoring Veteran Teacher - Paterson Public Schools and William Paterson University
- 2024, Passaic County Teen Arts Festival - Submerged Secrets John F. Kennedy High School TV Production (Short-film , Made It To States, Judged With The Highest Rating)
- 2024, Certificate of Appreciation - Videographer of the Year - Muslim Student Association, John F. Kennedy High School
Timeline
Barista/Customer Service/Cooker
Tropical Juice Bar
05.2024 - Current
Media Relations Specialist
John F. Kennedy High School
10.2023 - 06.2024
Photographer/Videographer/Editor-in-Chief
John F. Kennedy High School
11.2021 - 06.2024
Bachelor's Degree - Fashion Design & Merchandising
Montclair State University
High School Diploma -
John F. Kennedy High School
College Credits - College Level English and Algebra
Felician University Summer Bridge Program
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