Liam Leo Viveros Nava
Summary
Versatile and bilingual professional with a proven track record in customer service and office administration, exemplified during my tenure at Share Our Selves. Demonstrated leadership and a friendly, positive attitude, enhancing team collaboration and patient trust. Skilled in HIPAA compliance and adept at managing high-pressure situations, I significantly contribute to operational excellence and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Share Our Selves
06.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
Assistant Manager
Boost Mobile
01.2022 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Dental Assistant
Perfect Dental Smile Care
02.2020 - 01.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Enhanced treatment accuracy by taking and processing dental X-rays.
- Prepared patient x-rays and images for dentist review.
Sales Associate
Tilly's
03.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Saddleback High School
2802 S Flower St, Santa Ana, CA 9270705-2018
Skills
- bilingual
- Customer service
- Office administration
- Strong communication skills
- Leadership qualities
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Calm under pressure
Timeline
Patient Service Representative
Share Our Selves
06.2024 - Current
Assistant Manager
Boost Mobile
01.2022 - 06.2024
Dental Assistant
Perfect Dental Smile Care
02.2020 - 01.2022
Sales Associate
Tilly's
03.2018 - 05.2019
High School Diploma -
Saddleback High School
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