Liam Brown

Work History

World Travel Holdings

10.2024 - Current

Orchestrated seamless pre-arrival experiences for villa guests, enhancing satisfaction through proactive communication and tailored service coordination
Managed approximately 30 incoming calls and emails per day from customers
Curated comprehensive local attraction guides, ensuring guests received up-to-date, personalized recommendations that elevated their stay
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.

Whanganui Tourism Information Centre

06.2022 - 01.2024

Assist 100+ daily visitors, enhancing their travel plans with personalized service
Analyze feedback to refine offerings, boosting client satisfaction and loyalty
Coordinate diverse travel arrangements, ensuring seamless experiences for all clients
Maintain precise booking records for accurate financial reporting and compliance
Adapted to itinerary changes swiftly, ensuring client satisfaction and cost efficiency

Wanganui East Club

08.2020 - 02.2022

Maintained a clean, stocked bar, ensuring smooth operations and customer satisfaction
Served over 300 customers during special events, nights, and weekends.
Fostered a positive team environment through effective communication and collaboration
Executed opening and closing procedures, ensuring readiness and smooth transitions
Trained new bartenders on drink preparation and hygiene, improving service quality

Suzuki New Zealand

09.2020 - 11.2021

Verified shipment accuracy, preventing errors and ensuring smooth warehouse operations
Collaborated with team to resolve invoicing issues, enhancing workflow efficiency
Stocked approximately 30 incoming shipments a week
Ensured compliance with safety regulations, maintaining a secure warehouse environment
Compared received packages against shipping documents.
Streamlined the stock replenishment process for faster order fulfilment and customer satisfaction.

Fear Factory

09.2019 - 06.2020

Collaborated with actors to enhance scene immersion, boosting audience satisfaction
Utilized voice and body skills to engage audiences, receiving positive feedback
Built customer relationships, encouraging repeat visits and exceeding sales targets
Conceptualized and executed innovative horror scenarios, elevating the attraction's reputation
Proposed and implemented new marketing strategies to broaden the customer base

Walt Disney World Resort

01.2019 - 10.2019

Efficiently served 1000+ guests daily, ensuring order accuracy and timely service
Accurately managed cash transactions, ensuring balanced cash drawers each shift
Uphold strict health code standards by consistently sanitizing surfaces and equipment, ensuring a safe dining environment for guests
Demonstrated versatility by seamlessly transitioning between cooking, cleaning, and cashier duties during peak hours, supporting team efficiency
Streamlined order fulfillment process, reducing wait times and improving overall guest experience in a fast-paced theme park environment
Fostered a positive work atmosphere by maintaining an organized workspace and assisting colleagues during high-volume periods

Walt Disney World Resort

08.2018 - 01.2019

Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.