Lian Rente
Naples
Summary
Dynamic Account Manager with a proven track record at South Shore Marketing, excelling in client relations and customer satisfaction. Leveraged strong negotiation skills to secure favorable contracts and implemented data-driven strategies that enhanced account performance. Recognized for building lasting relationships and driving revenue growth through effective upselling initiatives.
Overview
4
4
years of professional experience
Work History
Account Manager
South Shore Marketing
01.2021 - 05.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined internal processes for better efficiency in account management tasks.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Business Management
South Miami Senior High
Miami, FL05-2027
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Client relationship management
- Networking skills
- Account development
- Team Training
- Project management
- Customer relationship management (CRM)
- Vendor relations
- Data analytics
- Performance tracking
- Staff management
- Sales expertise
- Sales analysis
- Order processing
- Sales meetings and orientations
- Coordinating documents
- Prioritizing workflows
- Sales techniques
- Compliance requirements
- Goal setting
- Persuasive negotiations
- Sales forecasting
- Lead prospecting
- Converting leads
- Administrative oversight
- Employee mentoring
- Brand management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
South Shore Marketing
01.2021 - 05.2025
Business Management
South Miami Senior High
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