LIANA BAYAKHMEDOV
Boca Raton,FL
Summary
Client Service Professional Hardworking and results-focused Client Service Specialist with over 12 years of experience and a proven history of directing daily office functions and going above and beyond to provide comprehensive support. Strong background in administrative and customer service. Extensive experience in serving as a front-line company representative, responsible for effectively resolving issues. Committed to 100% customer satisfaction, offers experience in administrative and client support duties, organizational management, planning, coordinating, accounts payable, accounts receivable and reporting procedures. Detail-oriented and places a premium on organization, strategic planning, efficiency, and quality.
Overview
13
13
years of professional experience
Work History
Executive - Client Services Representative
VistaJet
08.2023 - Current
- Handle flight bookings, striving for optimal service quality and efficiency, and a delighted client every time.
- Maintaining an overview of all flights to be prepared, observing any special restrictions or operational restrictions and anticipate any issues or problems that could affect the customer experience;
- Proactively communicate with clients on operational restrictions (e.g. weather restrictions, slot and permits) and seek and offer suitable alternative options;
- Maintain timely, factual and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with reality;
- Strategic planning and coordination in cooperation with all departments of the Operational Control Center;
- In Cooperation with the Tactical team, monitoring changes such as CTOT, Slots, diversion and re-route or re-plan as necessary to achieve the best possible outcome for the client;
- Taking ownership of high-profile clients and flights, ensuring that these flights have the upmost priority and focus;
- Independent processing of daily flights;
- Organization of flight-related services and additional tasks as required.
Account Manager
XOJET AVIATION, Private Aviation Company
01.2019 - 08.2023
- Responsible for the proactive coordination and communication of all domestic and international flight management details including itineraries and manifests, catering and ground transportation arrangements, flight following and specific customer requests via email or phone
- Work in partnership with aviation advisors to understand the needs of all passengers before and during each flight and upon arrival to destination airports
- Work closely with the operations team on flight feasibility, operational concerns and weather forecasts
- Provide prompt and concise communications to clients and internal teams with respect to all flight management including itinerary updates, flight delays and weather updates
- Directly coordinate and communicate any changes that occur related to change in scheduling or aircraft availability
- Compile service issue reports and provide recommendations for improvement
- Manage problems and issues using independent judgment and provide sound solutions to ensure client satisfaction
- Conduct systems training for new staff members and oversee team's function to achieve efficient and accurate work flow.
Operations Specialist and Engineering Support
CALIFORNIA AMERICAN WATER
11.2016 - 01.2019
- A public water utility company
- Processed company’s purchase card transactions, expense statements, executed accounts payable functions, processed check requests, invoices, and created purchase orders for engineering projects
- Provided administrative support to engineering department, business development department and Vice President of Engineering
- Kept track of engineering projects, contracts and change orders
- Provided administrative support and pulled invoices from SAP for rates department during discovery period of GRC 2016
- Assisted rates team and President of Engineering with service advice letters and legal documents in preparation for rates related court hearings
- Provided executive support to President of Engineering
- Scheduled meetings, managed travel arrangements
- Served as a chair of a safety committee for the company and conducted safety inspections of water treatment facilities.
Administrative Assistant
CALIFORNIA AMERICAN WATER
06.2010 - 11.2016
- A public water utility company, Effectively deliver customer support to general public and contractors and process customer bill payments
- Efficiently collect daily transactions and submit deposits into the bank, Process Company’s purchase card transactions and execute accounts payable functions, process check requests and process invoices
- Offer administrative support to administrative/conservation supervisor, operations, conservation and engineering departments
- Direct water quality, distribution and production departments to collect and enter non-revenue water discharge data into a database
- Formulate monthly and quarterly reports to meet compliance requirements for non-revenue water discharges
- Develop schedule and organize meetings for various departments and management also organize and participate in community outreach events and meetings
- Facilitated payroll department to complete time entry in JDE program, for multiple departments, and formulate time entry reports required by the Payroll Department
- Directed and collaborated with conservation department to educate general public about water conservation, other personnel and management to correct and resolved safety issues and concerns
- Scheduled, organized and participated in safety committee meetings, efficiently collected incident reports and other safety related information to present during safety meetings.
Education
CPR & AED Certified Team Work Award received at California American Water -
The Airline Academy of Daytona Beach
2018
Bachelor of Arts - Business Administration
Ashford University
San Diego, CA2014
Associate's Degree - Business Administration
MTI College
Sacramento, CA2003
Skills
- Problem Solving
- Client Services
- Trip Management
- Project Management
- Water Utility Management
- FOS Program
- Global View Flight Scheduling Program
- Staff Training
- Meeting Planning
- Executive Travel Planning
- Office Safety Procedures
- Microsoft Office
- Document Management
- Invoice Processing
- Payroll Processing
- Sales Force
- Detail Oriented
- Team Player
Timeline
Executive - Client Services Representative
VistaJet
08.2023 - Current
Account Manager
XOJET AVIATION, Private Aviation Company
01.2019 - 08.2023
Operations Specialist and Engineering Support
CALIFORNIA AMERICAN WATER
11.2016 - 01.2019
Administrative Assistant
CALIFORNIA AMERICAN WATER
06.2010 - 11.2016
CPR & AED Certified Team Work Award received at California American Water -
The Airline Academy of Daytona Beach
Bachelor of Arts - Business Administration
Ashford University
Associate's Degree - Business Administration
MTI College
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