Liana Bermudez
La Mirada,CA
Summary
Multitalented and knowledgeable individual who communicates well with staff and clients in a professional and respectful manner to ensure a safe and professional environment. Aside from professional profile also holds talents in creative spaces such as party planning and grazing table set ups for special events. I am familiar with engaging in all environments, and great at communication and problem solving. Looking for an opportunity to expand in my creativity and assist you and your business to reach your vision.
Overview
9
9
years of professional experience
Work History
Owner
RV Service Solutions and Customs
Anaheim
11.2020 - Current
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Analyzed industry trends to develop competitive strategies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Office Manager
RV Service Solutions
Anaheim, California
11.2017 - 10.2020
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Maintained confidential records relating to personnel matters.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Developed effective communication strategies between departments within the organization.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Was point of contact for all warranty, insurance and manufacture companies to get the best possible outcome for each client.
Restaurant Hostess
Capones Cucina
Huntington Beach
08.2016 - 11.2017
- Spoke with patrons to drive satisfaction with food and service.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted guests and sat customers at tables or in waiting areas.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Made connections and catered to each and every client to ensure not only fine dining but an unforgettable experience.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Assistant Teacher
Coastline Christian Preschool
Huntington Beach, California
11.2015 - 11.2017
- Met with parents to discuss students' progress and review areas requiring improvement.
- Arranged age-appropriate activities to help children develop interests and talents.
- Assisted classroom teacher in developing and implementing lesson plans.
- Built and strengthened positive relationships with students, parents and teaching staff.
Education
High School Diploma -
La Mirada High School
La Mirada, CA06-2014
Some College (No Degree) -
Cypress College
Cypress, CASkills
- Honest
- Marketing tactics
- Social media control
- Key partnership cultivation
- Regulatory compliance
- Client engagement optimization
- Strategic planning
- Customer relations
- Creative brainstorming
- Customer service
- Friendly, positive attitude
- Multitasking Abilities
- Dependable and responsible
- Data entry
- Critical thinking
- Technology proficient
Timeline
Owner
RV Service Solutions and Customs
11.2020 - Current
Office Manager
RV Service Solutions
11.2017 - 10.2020
Restaurant Hostess
Capones Cucina
08.2016 - 11.2017
Assistant Teacher
Coastline Christian Preschool
11.2015 - 11.2017
High School Diploma -
La Mirada High School
Some College (No Degree) -
Cypress College
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