Liana Blackwood

· Managed TMC operations staff, ensuring performance aligned with organizational objectives.

· Coordinated HR functions, including recruitment, interviewing, employee relations, compliance, and training.

· Developed and led training programs to improve team performance and optimize operational efficiency.

· Collaborated with project managers, subcontractors, and stakeholders to implement solutions and provide updates.

· Resolved workplace conflicts through mediation, fostering a positive work environment.

· Supported onboarding processes and maintained confidential employee records.

· Communicated HR policies and procedures to employees and supervisors.

· Processed personnel actions and requisitions via electronic workflows, ensuring accuracy and compliance.

· Implemented an employee recognition program, boosting morale and productivity.

· Updated salary schedules and pay plans to ensure accuracy and consistency.

· Provided hiring and promotional recommendations to foster professional growth.

· Mentored and coached team members to support career progression.

· Managed administrative functions, including scheduling, staffing, payroll processes, and performance evaluations.

· Conducted research to develop policy recommendations and procedures.

· Prepared performance metrics reports to optimize staff efficiency and operational effectiveness.

· Led a team of 30 employees and 4 supervisors, ensuring efficient RTMC operations.

· Coordinated HR functions, including recruitment, employee relations, and compliance.

· Developed and delivered training programs to enhance employee skills and customer service delivery.

· Collaborated with internal teams and stakeholders to resolve issues and implement effective solutions.

· Updated the Standard Operational Guidelines manual, ensuring alignment with current practices.

· Processed personnel actions and maintained accurate employee records.

· Provided hiring and promotional recommendations to support professional development.

· Mentored team members to foster career growth and leadership potential.

· Ensured compliance with labor laws and company policies.

· Compiled weekly vendor reports to improve communication and collaboration.

· Oversaw major process improvements to enhance productivity and operational efficiency.

· Leveraged advanced data management skills to support real-time decision-making.Manage Operational staff with their day-to-day operations

• Supervise 30 full time employees and 2 supervisors as well as ensured that qualified staff are hired, and appropriate staffing levels are maintained at all times
• Perform all consulting Staff Administrative functions, including conducting employee evaluations, coaching and dealing with conflict resolutions wherein addressing all necessary disciplinary actions
• Conduct training for Consultant Staff in department policies operational structures and customer service
• Maintain and update the Standard Operational Guidelines manual to confirm to current status
• Administer quarterly reviews and Annual performance evaluations of employees and supervisors
• Provide Traffic Management and Incident Management technical support as necessary
• Prepare monthly reports, performance measures for operators and supervisors
• Participate in periodic Traffic Incident Management (TIM) Meetings, and other Committee meetings to ensure appropriate interagency coordination

· Ensured compliance with probation terms through detailed investigations and monitoring.

· Collaborated with probationers and stakeholders to foster understanding and trust.

· Developed individualized rehabilitation plans with legal teams.

· Prepared comprehensive court reports under strict deadlines.

· Worked with community partners and legal entities to facilitate successful program outcomes.

• Conducted investigations of code violations to ensure compliance with municipal regulations.
• Implemented strategies that reduced community violations and enhanced compliance.
• Presented findings and recommendations at public hearings.
• Built relationships with community stakeholders to foster cooperation and trust.