Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liana Branch

Monroe,LA

Summary

Multi-talented, devoted, and successful at helping students, teachers, and administrators create a successful and positive learning environment. School Support team member and former Elementary Educator with 9 years of comprehensive experience in education ranging from classroom experience to managing accounts and providing support to teachers, schools, and districts using an eLearning curriculum program.

Overview

10
10
years of professional experience

Work History

School Support Team Member

MobyMax
01.2020 - Current
  • Worked successfully in a remote eLearning curriculum environment with a diverse group of coworkers to accomplish goals and provide support related to our products and services for teachers, schools, districts, and IT directors.
  • Motivated and versatile team member with experience in customer support, customer training, account management, and sales.
  • Demonstrated leadership by making improvements to work processes and helping to train others in new projects.
  • Prioritized and organized tasks to efficiently identify the needs of customers promptly and efficiently using Salesforce and Salesloft.
  • Exceeded customer support for teachers, school administrators, and district administrators by finding creative solutions to problems including troubleshooting technology, live and recorded demos, and written detailed tutorials using clear templates.
  • Negotiated contracts with clients to maximize profitability.
  • Created quotes, prepared invoices, and processed purchase orders according to company policies.
  • Generated leads through cold calling activities and through established and maintained customer relationships.

Elementary Education Teacher

Ouachita Parish School Board
MONROE, LA
08.2014 - 05.2020
  • Planned and implemented engaging lessons to meet the needs of all students.
  • Reviewed state standards regularly to ensure alignment with lesson objectives.
  • Incorporated digital tools into instruction when appropriate to engage students in learning activities.
  • Collaborated with other teachers, administrators, and parents to create an effective learning environment for students.
  • Attended in-service training and professional development courses to stay on top of policy and education changes.
  • Assessed student progress regularly using a variety of methods including tests, quizzes, and homework assignments.
  • Created individualized learning plans for struggling learners based on their strengths and weaknesses.
  • Developed positive relationships with students by providing a safe and supportive classroom atmosphere.

Traffic Manager

Alliance One Advertising
MONROE, LA
08.2013 - 07.2014
  • Monitored, reviewed, and evaluated graphic design projects to ensure compliance with client's expectations.
  • Prioritized and organized tasks to meet requested deadlines.
  • Reviewed, proofread and corrected content for accuracy of grammar, spelling, punctuation, syntax and formatting.
  • Generated detailed reports on billing activity for management review.

Education

Master of Arts - Elementary Education

University of Louisiana At Monroe
Monroe, LA
05-2015

Bachelor of Arts - General Studies

University of Louisiana At Monroe
Monroe, LA
05-2013

Skills

  • Friendly, Positive Attitude
  • Adaptability
  • Self-Directed
  • Organization and Time Management
  • Problem-Solving Skills
  • Creative
  • Account Management
  • Customer Service
  • Computer Skills
  • Sales Skills
  • Training Skills

Timeline

School Support Team Member

MobyMax
01.2020 - Current

Elementary Education Teacher

Ouachita Parish School Board
08.2014 - 05.2020

Traffic Manager

Alliance One Advertising
08.2013 - 07.2014

Master of Arts - Elementary Education

University of Louisiana At Monroe

Bachelor of Arts - General Studies

University of Louisiana At Monroe

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Liana Branch