Liana Chapman
Mableton,GA
Summary
High-performing District Manager with over 19 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
20
20
years of professional experience
Work History
District Manager
Starbucks
Atlanta, Georgia
10.2004 - Current
- Successful annual ALL.IN Events (Back to School) impacted over 400 families, annually
- Achieved month over month Mobile Order and Pay growth, 20.5% (February 2024)
- Built relationships and expertise as Kroger Brand Lead, working directly with Key Licensee Contact (KLC)
- Influence Brand Standard Leader Training among right level leadership and as well problem solve across 75 stores in the Kroger Division
- Engaged with Partners for Sustainability to elevate, inspire, and create awareness
- Elevated critical thinking around sustainability
- Drove district growth through program quality, sales initiatives and customer service.
- Incorporate best practices and reports into DM approach
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Created and maintained productive relationships with key stakeholders in the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified opportunities for process improvement across multiple locations within the district.
- Implemented new technologies such as point-of-sale systems or mobile ordering into existing stores.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Cultivated positive rapport with associates and team leadership.
- Coached, developed and motivated team to achieve revenue goals.
- Collaborated with Right Level Leader to improve performance and grow sales.
- Technically savvy, subject matter expert for multiple current platforms: NEXUS (PowerUser), Tableau, Apple devises, Microsoft365
Education
Bachelor of Science - Hospitality Administration And Management
Florida State University
Tallahassee, FL12-1997
Skills
- Consulting
- Territory Management
- Operations Oversight
- Strategic Planning
- Profitability Optimization
- Project Management
- Compliance Monitoring
- Customer Service
- Leadership skills
- Decision-Making
- Business Administration
- Sales Reporting
- Goal Setting and Performance Metrics
- Performance Oversight
- Action Plans
- Operations Improvements
- Business and Operations Analysis
- Attention to Detail
- Conflict Management
- Business Planning
- Customer Relations
- Training and coaching
- Policies and Procedures
- Operations Management
Affiliations
- Georgia Aquarium, Volunteer (July 2016- Present): greater than 100 hours each year to support the Guest Experience. Inspire guests, share passion for the aquatic world and make a difference by giving back to the community. Share guest learning of seafood sustainability. Welcome guests and assist them with directions and general information about the Aquarium.
- Chattahoochee Riverkeepers, Volunteer (July 2021- Present): participate in over 15 river cleanups for Trash-Free Chattahoochee. Supported and brought together Partners for annual “Sweep the Hooch”. Awarded “Volunteer of the Year, 2022”. Named ‘Face of the Chattahoochee’ in Spring 2023 Newsletter.
- American Red Cross: routinely donate Power Red or Whole Blood. Donated over 60 gallons of Whole Blood
Accomplishments
- Advisory Council, Sustainability 2024
- ALL.IN. Regional Lead, 2024
- BRAVO/ Community Champion Award, 2022, 2023
- Project Management Basics, ASU, 2023
- Origin, Costa Rica, 2023
- ALL.IN., City Lead, 2021, 2022, 2023
- Coffee Master: 2013, 2018, 2020
- Greener Apron, 2019
- Achieving Excellence, 2019
- MicroSoft Excel Training Class, 2016
- Situational Leadership, 2008
- Gaining Commitment, 2005
- Partner Networks: Partners For Sustainability, Black Partner Network, PRIDE
Timeline
District Manager
Starbucks
10.2004 - Current
Bachelor of Science - Hospitality Administration And Management
Florida State University