Liana Chip
Worcester,MA
Summary
Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Health Worker
AmeriCorps
05.2023 - Current
- Provide active listening, support, and coaching to patients to improve health and wellness
- Build connections among patients through community-based events, and volunteer work at UMASS
- Arrange inpatient support and/or recreational programs like support group, and social group
- Assist in new initiatives as well as participate in interventions, telehealth, resource referrals, and back-to-school support
- Mentor patients and connect them to community resources
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Worked directly with patient treatment teams (UMASS) and participated in care coordination procedures.
Beauty Advisor
Sephora at Kohl's
08.2023 - 12.2023
- Creating amazing customer experience by going up to them, welcoming them into the store, asking if they need help with anything, and always checking in on them
- Use creativity, passion, and knowledge of our iconic brands during every interaction, and recommend each brand or makeup or skincare or haircare item to the customer's needs or needs help with
- Suggest and sell products and services to our customers in all areas of the store, including Kohl's rewards system
- Teaching new hires what we do in the morning shift and how to open, as well as teaching them how to close and making sure we complete night shift tasks before leaving.
In-Store Shopper
Shaw's
02.2023 - 04.2023
- work in partner retailer locations to receive orders on their phone, then pick items from shelves and stage them for pickup or delivery.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
Medical Assistant
Mass Lung and Allergy
05.2022 - 10.2022
- Responsible for scheduling patients for appointments, follow-ups, lab work, imaging
- Assisted with insurance: verification such as refilling medications, imaging, or procedures
- Responsible for back office duties; Vitals, verifying medication, taking height & weight (and seeing if there is a difference in the weight)
- Report back to the Doctor if we received any lab work, imaging, or patients that calling in seeking questions
Medical Assistant
Tri Valley Urology Medical Group
11.2021 - 03.2022
- Assisting with procedures: Vasectomy, and Cystoscope
- Preparing patients for appointments: Before the patient sees the physician, I would prepare the patient by taking their vital signs, reviewing their medical history, and answering any questions they may have about the appointment
- Performing diagnostic tests: Urology diagnostic tests can include ultrasounds, cystoscopies, and urodynamic studies
- Obtained client medical history, medication information, symptoms, and allergies.
Warehouse Worker
Amazon
09.2015 - 10.2021
- Receiving and sorting inventory: scanning items, checking them for damage, and ensuring they are stored in the correct location
- Picking and packing orders: using automated systems or handheld devices to locate the items and ensure they are packaged correctly
- Operating equipment: forklifts and pallet jacks, to move inventory throughout the warehouse
- Employees may be responsible for operating this equipment and ensuring it is maintained and used safely.
Education
Certificate - Medical Assistant
UEI College
Stockton, CA10.2021
High school diploma - Education
Lincoln High School
Stockton, CA01.2015
Skills
- Warehouse Associate
- Computer skills; Microsoft office suite, outlook
- Customer Service
- Medical front and back office
- Community-based resources
- Health Education
- Epic, EMR systems
- Patient Care
- HIPAA Guidelines
- Patient Scheduling
- Medical terminology knowledge
- Specimens collection and processing
Websites
Certification
- CPR Certification, 10/01/21, Present
- Certificate Medical Assistant, 10/01/21, Present
- Seizure first aid training
Timeline
Beauty Advisor
Sephora at Kohl's
08.2023 - 12.2023
Community Health Worker
AmeriCorps
05.2023 - Current
In-Store Shopper
Shaw's
02.2023 - 04.2023
Medical Assistant
Mass Lung and Allergy
05.2022 - 10.2022
Medical Assistant
Tri Valley Urology Medical Group
11.2021 - 03.2022
Warehouse Worker
Amazon
09.2015 - 10.2021
Certificate - Medical Assistant
UEI College
High school diploma - Education
Lincoln High School