Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Liana Cruz

Philadelphia,PA

Summary

Highly motivated, driven and self-directed, solve problems, resolve conflicts and negotiate with others with the ability to translate and interpret to improve our daily operations. Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands. I am a dedicated, efficient worker that enjoys working with others. Experienced non-medical Care Provider offering five years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Caregiver

ALB Home Care Inc.
11.2023 - Current
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Strong communication skills to successfully interact with patient
  • Ability to handle difficult situations and solve problems
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

Patient Care Representative (PCR)

Greater Philadelphia Health Actions, Inc (GPHA)
08.2021 - 03.2022
  • Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
  • Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
  • Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
  • Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
  • Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
  • Use computers and computer systems (NextGen software) to enter data, or process information
  • Explain procedures, policies, or services to patients using medical or administrative knowledge
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
  • Assist in training new employees when requested
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.

Sales Associate

Walmart
05.2020 - 07.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Managed efficient cash register operations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Undergraduate -

Thomas Jefferson University East Falls
Philadelphia, PA
01.2024

Skills

  • Bilingual (English & Spanish)
  • Organizational skills
  • Empathy
  • Compassion
  • Ability to use technology to improve work environment
  • Multitasking
  • Coordinate
  • Plan and organize projects
  • Implement project and tasks
  • Efficient in Microsoft Office
  • NextGen software
  • Excellent Communication skills
  • Written and verbal
  • Ability to manage
  • Supervise people and tasks
  • Ability to analyze/research
  • Verbal and written communication skills
  • Patient Companionship
  • HIPAA Compliance
  • Client documentation
  • Draw conclusions
  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Multitasking and Organization

Certification

CPR Certification, 01/01/21

References

Available upon request

Languages

Spanish
Native or Bilingual

Timeline

Caregiver

ALB Home Care Inc.
11.2023 - Current

Patient Care Representative (PCR)

Greater Philadelphia Health Actions, Inc (GPHA)
08.2021 - 03.2022

Sales Associate

Walmart
05.2020 - 07.2021

Undergraduate -

Thomas Jefferson University East Falls

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Liana Cruz