Liana DeCelle
Fort Myers,FL
Summary
Results-driven healthcare professional with extensive experience in provider relations, account management, and business development. Adept at building and maintaining strategic partnerships with healthcare providers, hospitals, and community organizations to drive patient engagement and optimize service utilization. Proven track record of exceeding growth targets through effective outreach, relationship management, and process improvement. Proficient in healthcare technologies and skilled in training and developing teams to enhance provider engagement strategies.
Overview
7
7
years of professional experience
Work History
Clinical Outreach Manager
Charlie Health
04.2024 - Current
- Successfully launched and maintained a new market through impactful outreach efforts, including presentations, networking events, and provider meetings
- Serve as the primary contact for healthcare providers, hospitals, and mental health facilities to connect clients with therapy services and address admissions challenges
- Collaborate with internal teams across marketing, product, and client success to enhance patient access to quality mental healthcare
- Achieved 201% growth in client referrals and new account activations in Q4
Lead Trainer
Landmark Health/Optum at Home
03.2023 - 04.2024
- Identified education gaps within the Healthcare Sales and Clinical departments and developed training programs to enhance performance
- Led the Sales Quality & Training team in projects involving Marketing, IT, and HR
- Designed and delivered virtual and in-person training sessions to improve sales effectiveness and provider engagement
Quality and Training Coordinator
Landmark Health/Optum at Home
04.2022 - 03.2023
- Developed and facilitated new hire training for the Healthcare Sales Department, improving onboarding effectiveness
- Created innovative training materials, including videos, quizzes, and interactive exercises, to enhance learning experiences
- Evaluated sales calls to provide feedback and improve performance
Hospital Liaison
Landmark Health/Optum
03.2019 - 04.2022
- Acted as the primary liaison between Landmark Health and hospitals, skilled nursing facilities, and community healthcare organizations
- Conducted daily acute and subacute rounding and educational sessions to engage new patients in the Landmark program
- Assisted in discharge planning and care coordination for hospitalized patients
Community Health Advocate
Landmark Health/Optum at Home
06.2018 - 03.2019
- Conducted face-to-face and telephonic outreach to enroll new patients in the Landmark program, consistently surpassing engagement targets
- Represented Landmark Health at community events and health expos to promote awareness and drive patient enrollment
Education
Bachelor of Science - Public Health
University of Rhode Island
05.2018
Skills
- Account Management
- Provider Relations
- Healthcare Sales
- Business Development
- Project Management
- Community Outreach & Networking
- Training & Development
- Process Improvement
- Google Workspace
- Microsoft Office
- Various EHRs: Athenahealth, Epic, Cerner
Timeline
Clinical Outreach Manager
Charlie Health
04.2024 - Current
Lead Trainer
Landmark Health/Optum at Home
03.2023 - 04.2024
Quality and Training Coordinator
Landmark Health/Optum at Home
04.2022 - 03.2023
Hospital Liaison
Landmark Health/Optum
03.2019 - 04.2022
Community Health Advocate
Landmark Health/Optum at Home
06.2018 - 03.2019
Bachelor of Science - Public Health
University of Rhode Island
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