Liana Hart
Little Rock,AR
Summary
Capable bartender and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.
Overview
8
8
years of professional experience
Work History
Server
Doe's Eat Place
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front of House Manager/Bartender/Server
Hill Station
04.2022 - Current
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Server/Bartender
The Oyster Bar
10.2019 - 03.2021
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Server/Bartender
Sauced Bar & Oven
09.2019 - 05.2020
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Flying Saucer
09.2015 - 10.2019
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
Education
Mass Communication - Mass Media Emphasis
University of Arkansas At Little Rock
Little Rock, ARHigh School Diploma -
Cabot High School
Cabot, AR05.2003
Skills
- Guest Engagement
- Table Bussing
- Daily Specials Memorization
- Relationship Management
Additional Information
- Warrior Leader Course (2010-2011) Hohenfels, Germany
Affiliations
- United States Army
Timeline
Server
Doe's Eat Place
08.2023 - Current
Front of House Manager/Bartender/Server
Hill Station
04.2022 - Current
Server/Bartender
The Oyster Bar
10.2019 - 03.2021
Server/Bartender
Sauced Bar & Oven
09.2019 - 05.2020
Server
Flying Saucer
09.2015 - 10.2019
Mass Communication - Mass Media Emphasis
University of Arkansas At Little Rock
High School Diploma -
Cabot High School
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