Liana Hernandez
Greenville,SC
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Desk Representative
Big Lots Stores, Inc.
Fayetteville, NC
01.2022 - 11.2023
- Assisted customers with product selection and ordering.
- Conferred with customers by telephone or in person to provide information about products and services.
- Answered customer inquiries in person, by telephone, and via email.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
Cashier
Sonics Drive In
Fayetteville, NC
03.2017 - 12.2021
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
- Maintained work area and kept cash drawer organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Triton High Schools
Erwin, NC01-2013
Skills
- Customer Service
- Call Documentation
- Sales Transactions
- Building Rapport
- Customer Retention Strategies
- Overcoming Objections
- Understanding Customer Needs
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Desk Representative
Big Lots Stores, Inc.
01.2022 - 11.2023
Cashier
Sonics Drive In
03.2017 - 12.2021
High School Diploma -
Triton High Schools