Liana Kaiser

Case Manager

Entrust Community Services

Yakima, WA

03.2018 - Current

Assessed client needs, developed individualized service plans, and monitored progress toward achieving set goals.
Facilitated communication between clients, families, caregivers, and social service agencies to ensure comprehensive care and support.
Provided crisis intervention and advocacy services in emergency situations, ensuring immediate client safety and resolution.
Developed care plans with input from clients and families, ensuring a personalized approach to addressing client needs.
Maintained accurate case records, reports, and documentation in compliance with agency policies and guidelines.
Monitored and followed up on client progress through regular check-ins, adapting services as necessary.
Organized group activities to promote socialization, emotional well-being, and community engagement for clients.
Advised and guided clients on accessing community resources, including healthcare, housing, and legal services.
Coordinated with external agencies and interdisciplinary teams to enhance client outcomes through collaborative treatment planning.
Participated in professional development and case management training to stay current on best practices.
Provided coaching and support to staff on strategies for handling challenging client behaviors and improving service delivery.
Managed a team of staff members, providing coaching, feedback, and development opportunities to improve performance.
Developed and implemented work schedules, ensuring alignment with business needs and budget constraints.
Fostered a collaborative and positive work culture, promoting effective communication and teamwork across departments.
Resolved customer complaints professionally, employing strong problem-solving skills to ensure customer satisfaction.
Cross-trained and coached employees to enhance technical skills and customer service capabilities.