LIANA KERIMOVA
Niswa Association inc
Irvine,CA
1
Certification
13
years of professional experience
Professional with strong background in case management with almost 6 years of experience, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Work History
Case Manager/Social Worker
4 Years 5 Months- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Advocated for clients' rights, navigating complex systems to secure necessary resources and benefits.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Customer Service Representative Lead
4 Years- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Organized and facilitated ongoing training sessions covering industry trends, product knowledge, and best practices in customer service.
- Onboarded and trained customer representatives to meet performance and service goals.
Case manager Specialist
3 Years- Provided safety planning, crisis intervention, and case management to clients.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
Education
No degree - Full-Stack Developer
BBA - Logistic Management And Economics
graduated in 2019
MBA - Business Economics
Skills
Strong problem-solving
Analytical skills
Communication
Documentation and reporting
Leadership
Organization and multitasking
Strong English
Russian
German
Chechnyan
Urdu and Turkish language skills
Basic experience in Quickbooks.
Adaptability
Problem-solving
Time management
Case management
Certification
- Accomplishment Certificates of coding Languages Codecademy - 2022
- Domestic Violence Counselor Su Casa - 2022
Timeline
Case Manager/Social Worker
Niswa Association inc
01.2022 - CurrentRead More
Customer Service Representative Lead
Bauhaus GmbH
01.2016 - 01.2020Read More
Case manager Specialist
Volkshilfe GmbH
01.2013 - 01.2016Read More
Vienna University of Economics and Business
BBA from Logistic Management And Economics
Read More
Codecademy online
No degree from Full-Stack Developer
Read More
Univercity of Orlov City in Russia
MBA from Business Economics
Read More