Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Liana L. Hallman

Honolulu

Summary

Experienced in customer service, sales techniques, and product knowledge. Utilize persuasive communication to connect with customers and provide product recommendations. Proven track record of maintaining organized inventory and supporting team goals. Dedicated to delivering exceptional service. Motivated Service Worker with exceptional social skills, communication abilities, and a strong background in customer service. Committed to following health and safety guidelines and handling food items properly. Actively seeks out opportunities to support team members and proactively address issues. Leveraging strong communication and organizational skills to enhance store efficiency. Solid understanding of inventory management and the importance of teamwork. Results-driven retail professional with a focus on Softlines. Extensive experience in managing merchandise displays and driving sales growth. Renowned for fostering team collaboration and adapting to changing retail demands. Skilled in inventory management and providing exceptional customer service.

Overview

5
5
years of professional experience

Work History

Barista/ Cashier/Retail Sales Associate

Island Vintage Coffee
12.2022 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Barista/ Cashier/ Shift Leader/Retail Sales Associate

Coffee Bean and Tea Leaf
01.2022 - 12.2022
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Worked flexible schedule and extra shifts to meet business needs.

Barista/ Cashier / Shift Leader

Six Beans Coffee Co.
06.2020 - 12.2021
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Reduced processing errors by meticulously following transaction procedures.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Education

Associate of Science - Nursing

University of Hawaii At Manoa
Honolulu, HI
05-2027

Associate of Science - Natural Sciences

Orange Coast College
Costa Mesa, CA
06-2021

GED -

Costa Mesa Highschool
Costa Mesa, CA
06-2019

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • POS systems
  • Sales expertise
  • Soft selling
  • Team collaboration
  • Workflow management
  • Positive and professional
  • Customer service
  • Adaptable and flexible
  • Reliable and dependable
  • Available weekends
  • Organizational skills

Interests

  • Playing Sports
  • Participated in soccer and cheer as recreational activities to maintain physical fitness
  • Hiking
  • Gym Workouts
  • Swimming
  • Gardening
  • Watching Movies and TV Shows
  • Music
  • Pilates

Timeline

Barista/ Cashier/Retail Sales Associate

Island Vintage Coffee
12.2022 - Current

Barista/ Cashier/ Shift Leader/Retail Sales Associate

Coffee Bean and Tea Leaf
01.2022 - 12.2022

Barista/ Cashier / Shift Leader

Six Beans Coffee Co.
06.2020 - 12.2021

Associate of Science - Nursing

University of Hawaii At Manoa

Associate of Science - Natural Sciences

Orange Coast College

GED -

Costa Mesa Highschool
Liana L. Hallman