Liana-Li Lum Ho
Bend,OR
Summary
Competent and kind Resident Care Coordinator committed to high levels of communication, timely charting and medicine distribution. Patient, caring and organized with a talent for relating to patients and approachable attitude. Ready to bring comprehensive, individualized care to high-demand facility with up to 60+ patients. Thoughtful and committed to thorough, individualized care and comprehensive compassion for patients with all kinds of needs. Kind, approachable and knowledgeable about medical field and communicating with patients and physicians.
Overview
6
6
years of professional experience
Work History
Resident Care Coordinator
Regency Village At Bend
06.2019 - 03.2024
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
- Reduced hospital readmissions through diligent monitoring of residents'' health status and timely intervention.
- Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
- Implemented continuous improvement initiatives, streamlining processes for better efficiency in resident care coordination.
- Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
- Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
- Liaised with interdisciplinary teams such as nursing, therapy, nutritionists, social workers during case conferences discussing any adjustments needed for appropriate patient-centered care delivery.
- Developed strong relationships with local healthcare providers, enhancing access to specialized services for residents as needed.
- Promoted family engagement through regular updates on resident progress and involvement in care planning decisions.
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remained alert to problems or health issues of clients and competently responded.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Monitored and assisted residents through individual service plans.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Administered medications to patients and remained vigilant for negative side effects.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Increased medication and medical terminology knowledge through research and continuing education.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Nursing Assistant
Roselani Place
10.2017 - 06.2019
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
High School Diploma -
Maui High School
Kahului, HI06.2004
Skills
- HIPAA understanding
- Staff Training and Development
- CPR Certified
- Medical terminology knowledge
- Resident Documentation
- Healthcare regulations
- Care Planning
- Patient Care
- Vital signs monitoring
- Dressing assistance
- Dementia Care
- Clinical Documentation
- Personal Hygiene Assistance
- Housekeeping
- Privacy and confidentiality
- Social interaction
- Medication Administration
- Infection Control
- ADL support
- Laundry services
- Mental health care
- Certified in CPR/AED
- Training and mentoring
- Medication Dispensing
- HIPAA Guidelines
- CPR/AED
- Clinical Staff Management
- Schedule Management
- Patient Advocacy
- Employee Work Scheduling
- Staff Supervision
- Drug Inventory Management
- Basic Life Support for Health Care Providers (BLS)
- Staff Scheduling
- Inventory and restocking
- Facility Oversight
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Basic Life Support for Health Care Providers
- Facility Inspections
- Quality Assurance Controls
- Pharmacy operations management
Timeline
Resident Care Coordinator
Regency Village At Bend
06.2019 - 03.2024
Nursing Assistant
Roselani Place
10.2017 - 06.2019
High School Diploma -
Maui High School
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