Liana-Mae Godoy
San Leandro,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks, Barista
10.2024 - Current
- Prepared and served specialty coffee beverages with attention to quality and presentation
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards
- Assisted in training new baristas on beverage preparation techniques and customer service practices
- Managed inventory levels and restocked supplies to ensure efficient operations during peak hours
- Collaborated with team members to create a positive and productive work environment
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Prepared high-quality beverages by following standardized recipes and procedures.
Customer Service Representative
Pharmacy Assistant
06.2023 - 03.2024
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Explained medication use and side effects under pharmacist direction.
- Drive thru, register
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Customer Service
Walgreens
03.2023 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Register
Education
High School Diploma -
Hayward High School
Hayward, CA06.2023
Phlebotomy Technician - Phlebotomy
CALRegional
Fremont, CA07.2026
Associate of Science - General Science Foundation
Chabot College
Hayward, CA05.2026
Skills
- Inventory Management Procedures
- Friendly and outgoing
- Selling Skills
- Critical Thinking
- Decision-making
- Problem Resolution
- Team Player
- Hard Working
- Computer literate
- Filing data entry
- Following Protocols and Procedures
- Professional Communication
- Fast Learner
- Bilingual (tagalog)
- Dependable & Reliable
- Customer Communication
- Time management
Languages
English
Full Professional
Tagalog
Professional Working
Timeline
Barista
Starbucks, Barista
10.2024 - Current
Customer Service Representative
Pharmacy Assistant
06.2023 - 03.2024
Customer Service
Walgreens
03.2023 - 06.2023
High School Diploma -
Hayward High School
Phlebotomy Technician - Phlebotomy
CALRegional
Associate of Science - General Science Foundation
Chabot College